I had (another) bad customer service experience with an airline last week. know – a shocker. Sometimes I start to think that poor service and unhappy customers are a requirement for the airline industry. That this is a part of meeting some unwritten baseline needed for any entrant in the space. ” Wow. Give them what they ask for. MORE >>

on the innovation blog Hotels for the “tech savvy, design forward” The explosion of social analytics The Big Data of Oracle Team USA Google’s $ 249 laptop for everyone Newsweek’s 2012 Green Ratings The iPad Mini Spray Painted Battery Nice. Innovative Business Uses of Technology MORE >>

What is the goal of New York Giants or any football team? The answer should be easy. This team's goal each and every year is to win the Super Bowl. There's no question about this. Every player shows up for pre-season training with that goal in mind. Every practice drill is performed with that goal in mind. So, what is your company's end goal? MORE >>

Lindsay Avner's organization, Bright Pink, has great momentum, but there's always pressure to improve as the stakes rise MORE >>

This is a really interesting piece from the late George Carlin – who, despite all his success took the best part of 35 years before he thought he found his place. The bit I find most compelling is when he discusses the choice he made at the age of 30. We too need to choose our audience carefully.  thanks to Ender for inspiring this post. MORE >>