The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
It’s too bad, because a report by local & small business locator, Manta.com found that 61% of the small businesses surveyed indicated more than half of their revenue comes from repeat customers. In a 2000 study found 68% of customers stop doing business with a company due to feeling like the company was indifferent towards them.
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