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7 Customer Service Trends To Watch And Leverage In 2012

YoungUpstarts

In 2012, smart, forward-looking companies will be viewing customer service in new ways. They will be re-engineering their thinking to reshape the customer service paradigm to take advantage of the significant modifications in technology, social media and ever-shifting demographics. Influencing the Social Masses.

Customer 154
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The End Of Marketing As We Know It

YoungUpstarts

Instead, buyers are checking out product and service information in their own way, often through the Internet, their social network, or just plain word-of-mouth or customer reviews. It’s a myth that social networks and their technologies are creating new approaches to marketing. Build strong customer communities.

Marketing 234
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LinkedIn: The Series A Fundraising Story ? AGILEVC

Agile VC

Online social networking is a concept still being evangelized even in Silicon Valley… Friendster is in private beta (wasn’t until Oct 2003 they received Google acquisition offer which they turned down for Kleiner/Benchmark round). We’re a how-to site and community for small business on marketing. .

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IGNITE! pitch event at Microsoft – September 4

David Teten

A place for geeks to share what they’ve done, who they did it with and connect with great companies and communities. In Geeklist we provide the global developer community a place to get credit where credit is due. In Geeklist we provide the global developer community a place to get credit where credit is due. We change that.

Curation 114
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What the Past Can Tell Us About the Future of Social Networking

Both Sides of the Table

I recently spoke at Caltech at the Caltech / MIT Enterprise Forum on “the future of social networking,&# the 30-minute video is here and the PowerPoint presentation is here on DocStoc ). What are the big trends that will drive the next phase of social networks? And so it goes with social networking.

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4 Definitive Ways To Deal With Outages

YoungUpstarts

When Bebo, the UK social network went down in 2012, users flocked to Twitter to complain. Their community manager had left one month before the downtime, so it didn’t seem like queries were being attended to. But how do you make millions of users read it? A banner ad.

Security 174
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Why enterprises (big and small) are slow to adopt social collaboration tools

The Next Web

This succinct example is hard to argue with: “If you wanted to study access to information, for example, you would simply measure how much time it takes to locate information before and after implementation of your enterprise social network. Listen to people you trust for the best options for your enterprise.