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How High-Performing Companies Use North Star Metrics In Practice

ConversionXL

How did Outreach grow in just a few years to 50,000 monthly active users , $10 million in new bookings, and net revenue retention (NRR) of more than 140%? NSMs should be used long-term, but you can opt to change your key metric when your old one no longer reflects company objectives or if your business model changes.

Metrics 120
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Seven Things Your Customers Can Do Better Than You

YoungUpstarts

So Westlaw created Peer Monitor, which aggregates anonymized data on firms’ financial and operational performance, collected from participating clients with their permission — and this turned into a lucrative new business. The company was having a noticeable customer retention issue several years ago.

Customer 168
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Business ecology and the four customer currencies

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, December 14, 2009 Business ecology and the four customer currencies Lately, I’ve been rethinking the concept of “business model&# for startups, in favor of something I call “business ecology.&# Constructing a working business model is a form of ecosystem design.

Customer 156
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Health Tech Entrepreneur Builds a Business Focusing on Improving The Lives of Tens of Thousands

Hearpreneur

Some innovators with integrated business models like Kaiser Permanente are making great strides in aggregating your patient data and making it accessible to you. A “gamified” incentive structure is used to deliver cash rewards every 3 months.

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9 Things You Should Know About Social Login & CRO

ConversionXL

There is much more to say about registration processes than I have space for in this article, but you can read more here: Why user registration sucks and how it hurts your business. The number of visitors directly correlates to revenue – whatever business you are in. Knowing who your users are means knowing what they do and don’t want.

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Social Login and CRO: 9 Things You Should Know

ConversionXL

Of course, I’m a total social login fan, but at least offering your users a choice between filling out a registration form and signing up using their social account IDs seems like straightforward business sense. The number of visitors directly correlates to revenue—whatever business you are in.

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2011 Consumer Internet Predictions

Lightspeed Venture Partners

Real time web usage outpaces business models. Similarly, the check-in services are attracting experimental budgets from national retailers as well as forward thinking small businesses who are eager to attract new customers into their stores, and reward regular customers.

Internet 114