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What is CRM? Customer Relationship Management Explained

Up and Running

Many small businesses are turning to customer relationship management systems(CRM) to better understand customer wants and needs. CRM applications, often used in combination with data warehousing, eCommerce applications , and call centers, allow companies to gather and access customer information. What is CRM? Who is using CRM?

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How Online Video Companies Can Increase Margin and Build Better Businesses

Both Sides of the Table

Traditional video had very high costs of distribution due to limited time slots of broadcast TV (we only had enough spectrum to support 3-4 channels). The number of channels grew with cable & satellite TV but we still have limitations that makes distributing content high. But distribution is now unlimited. Not so fast.

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19 Entrepreneurs List Their Favorite Technology Innovation

Hearpreneur

I quickly built a prototype that would connect to each of my bank accounts and aggregate all of the accounts & transactions into one platform. Of these innovations, the most significant is the rise of AI in automating and personalized customer communication. I was solving my own pain point as a consumer.

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3 Tips To Help Small Businesses Get More Customers In A Post-Google Search World

YoungUpstarts

In the local space, about 50% 1 of searches are done on directories and map apps – further fragmenting an already dizzying number of ways customers find out and select small businesses. Why wait when you are losing customers right now? Guard Your Social Reputation and Use It To Increase Customer Communication and Intimacy.

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Improving Survey Analysis: 3 Steps to Get More from Customer Feedback

ConversionXL

Even if you collect customer feedback, it won’t have much value if your survey analysis falls short. Know what you want to get out of your customer survey. Which issues do you need to tackle to make more money or keep your customers happy? Thankfully, there are some easy wins. What do you want to find out?

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Requests for Startups in 2024

VC Cafe

I’ve recently come across several of such lists and I thought it could be useful to aggregate them and share them here. AI to build enterprise software – In the future, every enterprise could have their own custom ERP, CRM or HRIS that is continually updating itself as the company itself is changing.

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Small Business and Startups: Making Customer Service Available (On Your Own Terms)

crowdSPRING Blog

Periodically (like every single quarter) we review our customer service data to determine whether we are best using our resources. including part-timers) responded to 8,158 email and webform requests, received 2,658 incoming phone calls, made 1,033 outbound calls to customers, and chatted online with another 783 users.