Small Business and Startups: Making Customer Service Available (On Your Own Terms)
crowdSPRING Blog
JULY 20, 2015
Well it starts with hiring the right people (a discussion we will leave for a different blog post), and continues with strong training regimens (another future post, ok?), Among the analyses, we look closely at: weekday distribution data to determine which day has the heaviest volume (Monday – no surprise there).
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