Are You Putting Your Rock Star Customers To Work?
YoungUpstarts
OCTOBER 10, 2012
SAS Canada “customer champions” helped the firm restore declining customer retention rates—which had fallen as low as the mid-80s percent — back to the firm’s traditional high retention rates of 97-98 percent. And fourth, they want to build their reputation and influence in such networks. Second, they’re eager to tell it.
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