Steve Blank

JUNE 8, 2009

In the last three posts, we drew the relationship of market risk and invention risk with vertical markets and pointed out verticals where customer development would be useful. In contrast to simply executing your business plan, the Customer Development process is built on low-cost and continuous learning and iterating.

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Vertical Silicon Valley RSS Marketing 122

Steve Blank

JUNE 25, 2009

Computer hardware companies were faced with their customers asking for low-cost (relatively) desktop computers they had no experience in building. Their engineering teams didn’t have the expertise using off-the-shelf microprocessors (back then “real” computer companies designed their own instruction sets and operating systems.)

Technology 138

Technology Silicon Valley Fractional VPE Part-Time VPE 138

Steve Blank

OCTOBER 5, 2009

My ex-boss was going to be the VP of Engineering and I would report to the CEO whose marketing acumen and sales instincts seemed at the time to be telepathic and sense of theater was legend. Our vision was that just as the PC was revolutionizing the business market, we were going to do the same for scientists and engineers.

North Carolina 125

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Steve Blank

FEBRUARY 23, 2009

The same issues arose time and again: big company management styles versus entrepreneurs wanting to shoot from the hip, founders versus professional managers, engineering versus marketing, marketing versus sales, missed schedule issues, sales missing the plan, running out of money, raising new money. Would you mind sharing them?

Silicon Valley 125

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Steve Blank

AUGUST 13, 2009

Since I wasn’t an engineer, my contribution was around the team-building and fund raising. Customer Development/Lean Startups In hindsight startups and the venture capital community left out the most important first step any startup ought to be doing – hypothesis testing in front of customers- from day one.

Silicon Valley 179

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Steve Blank

MAY 11, 2009

A month or two before the QuickTime public announcement in May, the SuperMac hardware engineers (who had a great relationship with the QuickTime team at Apple) started a “ skunk works ” project. So SuperMac engineering also developed video compression software, called Cinepak. The software was idiot proof.

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Steve Blank

APRIL 9, 2009

Five Easy Pieces – The Marketing Mission After a few months of talking to customers , talking to our channel and working with sales we defined the marketing Mission (our job) was to: Help Sales deliver $25 million in sales with a 45% gross margin. Two paragraphs, Five bullets. It didn’t take more.

Silicon Valley 259

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Steve Blank

NOVEMBER 30, 2009

Customer Development is all about gathering a list of what features customers want by talking to them, surveying them, or running “focus groups.” As the engineers were busy rearchitecting the original Stanford MIPS chip into a commercial product, one of my jobs was to find out what features customers wanted.

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Customer Development Developer Customer Silicon Valley 278

Steve Blank

JULY 30, 2009

Unfortunately most startups learn this by going through the “Fire the first Sales VP&# drill: You start your company with a list of potential customers reading like a “who’s who&# of whatever vertical market you’re in (or the Fortune 1000 list.) Your board nods sagely at your target customer list.

Silicon Valley 131

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Steve Blank

APRIL 6, 2009

If you are a practitioner of Customer Development, ESL was doing it before most us were born. The Army offered Fred Terman, the Dean of Engineering at Stanford, a $5M contract to build an electronics countermeasures lab. HP had an ethical culture, entrepreneurial spirit, and deep Stanford engineering department connections.

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Steve Blank

APRIL 2, 2009

Objects in Our Mirror are Larger than they Appear Our first goal was to set up benchmarks to measure the performance of our own graphics boards on the real applications our customers used (Photoshop, Quark, Illustrator and PageMaker.) Then we were going to buy our competitors’ boards (think “secret shopper”) and compare them to ours.

Silicon Valley 124

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Steve Blank

JULY 27, 2009

And I understood engineering since I interacted with them almost daily. I also knew our customers. And finally, I had a great working relationship with our engineers who designed the chips. I’ve built my company using the Customer Development Model from Day One. In reality it would be another 20 years.)

Silicon Valley 120

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Steve Blank

APRIL 27, 2009

—————- The next piece of the Secret History of Silicon Valley puzzle came together when Tom Byers , Tina Selig and Mark Leslie invited me to teach entrepreneurship in the Stanford Technology Ventures Program ( STVP ) in Stanford’s School of Engineering. My office is in the Terman Engineering Building.

Silicon Valley 180

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Steve Blank

AUGUST 17, 2009

Stanford had a Customer Development loop going on inside their own lab. The discoveries in tube and circuit research suggested new electronic intelligence and countermeasure techniques and systems; in turn the needs of the Applied Lab pushed tube and circuit development. The future of the valley was clear – microwaves.

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David Teten

SEPTEMBER 23, 2017

My colleagues Sebastian Soler , Steven Greenberg and I recently launched a new online community, PEVCTech.com , exclusively for PE/VC investors; engineers who work at PE/VC funds; and other technologists who specialize in working on this problem. The VC Software Stack — the Untouched Vertical. VC Firm. $ Tech % of workforce.

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Private Equity Venture Capital Equity Technical Review 60

Steve Blank

AUGUST 27, 2009

This series of posts is a brief explanation of how we’ve evolved from Product Development to Customer Development to the Lean Startup. The Product Development Diagram Emerging early in the twentieth century, this product-centric model described a process that evolved in manufacturing industries.

Silicon Valley 260

Silicon Valley Product Startup Product Development 260

Steve Blank

APRIL 29, 2009

I am also a pilot, and computer engineer, and love to read stories about sigint and black aircraft programs. Every potential startup founder should think about their level of comfort operating in chaos and uncertainty. It may not be for you. Also, it would be nice to do something that helps this country (but not solely for that reason).

Silicon Valley 170

Silicon Valley Iraq RSS Vietnam 170

Steve Blank

NOVEMBER 2, 2009

For those of you who have been following the discussion, a Lean Startup is Eric Ries ’s description of the intersection of Customer Development , Agile Development and if available, open platforms and open source. The Customer Development process (and the Lean Startup) is one way to do that.

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Startup Lessons Learned

AUGUST 24, 2009

I have a question though- do you think that most content metrics (the ebook example you mentioned) should be developed by the "author" to target their specific data, or do you think there are opportunities for a new business vertical that give these tools directly to the creator. August 24, 2009 2:17 PM Norbert Mocsnik said.

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San Francisco Lean Technical Review Distribution 113

Steve Blank

APRIL 2, 2009

We decided to work with our engineering department to create the Potreo benchmarks because we really wanted to see how our boards performed with the four applications customers told us that they used; Photoshop, Quark, Illustrator and PageMaker. These were applications we had never seen or ran before when the boards were designed.

Silicon Valley 124

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Steve Blank

MAY 21, 2009

If you think you are going to offend your customers or embarrass your engineering organization, get out of the marketing department. Then shout the messages out (virtually) at the top of your lungs. Visually, demo’s, wild colors, etc. IBM doesn’t have to shout to get noticed, but you do. Plus tips on overall trade show strategy.

Silicon Valley 178

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Steve Blank

AUGUST 3, 2009

Frederick Terman, Stanford’s Dean of Engineering, enlisted Stanford University as a major arms suppliers in this war. Stanford as a Center of Microwave and Electronics In 1946 after running the military’s secret 800 person Electronic Warfare Lab at Harvard, Fred Terman returned to Stanford as the dean of the engineering schoo l.

Silicon Valley 153

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Steve Blank

APRIL 20, 2009

Berkeley Haas Business School was courageous enough to give me a forum teach the Customer Development Methodology. This wave of 1950′s/’60′s startups (Watkins-Johnson, Varian, Huggins Labs, MEC, Stewart Engineering, etc.) And these microwave engineers were working at startups – not large companies.

Silicon Valley 270

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Steve Blank

MARCH 28, 2009

Think of a plane the length of a 767 airliner (but with 30 foot longer wings and 8 engines rather than 2) whose only mission was to FedEx 70,000 pounds of nuclear weapons to the Soviet Union. Sure the rest of the stories diverge though… can’t really imagine a Soviet counterpart to the Customer Development method.

Silicon Valley 195

Silicon Valley Thailand RSS Michigan 195

Steve Blank

MAY 15, 2009

Signs of Success One of the things you do right in a startup, is you move from one cheap and cramped building to another as you grow, with desks, cubicles and engineers piled cheek to jowl. Engineers were packed in cubicles or desks right on top of each other? Now every engineer can have their own office. A VERY nice office.

Silicon Valley 205

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Steve Blank

JULY 20, 2009

Luckily while I was teaching classes at headquarters, Zilog’s field application engineers (the technical engineers working alongside our salesmen) would work side-by-side with our large customers as they designed their systems with our chips. The VP of Sales gave me a funny look and just moved on with the agenda. VP of Sales?

Silicon Valley 175

Silicon Valley Chad RSS San Francisco 175

Steve Blank

NOVEMBER 4, 2021

Lean Methodology consists of three tools designed for entrepreneurs building new ventures: The Business Model Canvas – to write down all the hypotheses about a new business; Customer Development – a process for testing those hypotheses outside the building; Agile Engineering – to rapidly build minimal viable products to test product/market fit.

Customer 420

Customer Marketing Lean Vertical 420

Steve Blank

NOVEMBER 12, 2009

The presentation didn’t have a single word about Lean Startups or Customer Development. Reply Dan Hodgins , on November 13, 2009 at 1:12 am Said: Hi Steve, Just listened to your “Retooling Early Stage Development&# for about the 10th time tonight as I was cleaning my room. Your results may vary.

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Venture Capital Silicon Valley RSS Hockey Stick 209

news.ycombinator.com

SEPTEMBER 16, 2011

We already have some competitors in the vertical and while there is no point in trying to hide the actual idea, there are differences in the way we implement stuff that can get us an advantage over the competition. >> The story of the v-8 engine is a bit different. Our idea is boring and not revolutionary.

Stealth 41

Stealth Technical Review Startup Software Review 41

Steve Blank

JULY 2, 2009

Video Games At SuperMac , Peter Barrett was the witty and creative 24-year old Australian engineer who had designed several of our most successful products, culminating with the software for the Video Spigot. I remember thinking, “What a disappointment one of the smartest engineers I know and he is going to waste his time making games.”

Silicon Valley 120

Silicon Valley Technical Review RSS Software Review 120

Software By Rob

JULY 15, 2011

is a tool that helps you edge into customer development. It’s a free tool put together by Sean Ellis and Hiten Shah as a way for product owners to easily survey their customers using pre-written questions. Since the survey was only sent to existing customers, this number blew my mind. Photo by Eleaf.

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Customer Analytics Vertical Sales 55

Steve Blank

JUNE 29, 2009

Since there was very little documentation my time was split between the design engineers who built the system and the test and deployment team getting the system ready to go overseas. After I was done teaching each the day, I continued to write the operations manuals and work with the test engineers. (I Are You Single? Sign me up.

Agile 245

Agile Silicon Valley RSS California 245

Steve Blank

MARCH 19, 2009

If you believed the opinions in the marketing department, the customers were in science, engineering, color desktop publishing, and a variety of applications with no single industry or application dominating the list. Within these applications how did our customers spend their day? The obvious one’s were who were they?

Silicon Valley 185

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A Smart Bear: Startups and Marketing for Geeks

OCTOBER 24, 2011

Because then you’d miss out on: Whether it’s better experience to build a complete, tiny startup or to do more in-depth customer development for a meatier problem. So that means stuff like thinking about what a business model might be, it does mean customer development. So I have a question for you, Jason.

Cofounder 208

Cofounder Technical Review Software Review Differentiation 208

Steve Blank

AUGUST 24, 2009

The quintessential California couple, they stood out in our crowd as the engineer (in his late 20′s, respected by his peers and the customer) had hair down to his shoulders, sharply contrasting with the military crewcuts of the customers and most of the other contractors.

Silicon Valley 184

Silicon Valley PR Technical Review RSS 184

Startup Lessons Learned

OCTOBER 5, 2009

Imagine you hear from an engineer that they are worried that a certain payment subsystem is unreliable, and will therefore double-charge some customers. One way to evaluate this fear is to spend time on analysis: how many customers will be affected? To a lot of smart engineers, that sounds crazy.

San Francisco 133

San Francisco Architecture Lean Continuous Deployment 133

Steve Blank

APRIL 7, 2009

From the king of customer development, Steve Blank: [.] Reply Harvey , on April 11, 2009 at 7:05 pm Said: Some of the best engineers I hired out of school were not 3.5+ And even not-so-new engineers. You just get successful. Sometimes they just drop out and do their own thing. No one has to tell them to do that.

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