5 Strategies To Thrive In Customer-Driven Disruption
Startup Professionals Musings
OCTOBER 25, 2019
To make personalization affordable, leaders must use available technologies but not market them, create flexible operations, and reduce waste. Nordstrom “remembers” the sizes of customers, and Chanel follows up sales with handwritten notes from associates. In many cases, a thoughtful gesture is more than enough. There is no going back.
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