Remove .Net Remove Hiring Remove Retention Remove Sales
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BUSINESS OBJECTIVES: ADMINISTRATION KEY PERFORMANCE INDICATORS 2021

The Startup Magazine

EMPLOYEE NET PROMOTER SCORE . You may be familiar with the net promoter score (NPS). Consider hiring professionals with an online masters degree in business administration , so they can utilize their business analytics skills for tracking these milestones. SALES GROWTH. MARKETING BUSINESS KPIs. INVENTORY TURNOVER.

.Net 124
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Should Startups Focus on Profitability or Not?

Both Sides of the Table

The most obvious way to explain this is with sales people. If you hire 6 sales reps in January at $120,000 / year salary then you’ve taken on an extra $60,000 per month in costs yet these sales people might not close new business for 4-6 months. Hiring more people isn’t always the right answer.

Startup 418
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How to Raise Money – It’s a Journey Not An Event

Steve Blank

For a Series A round you want to prove you have built a repeatable and scalable sales/revenue model and understand all parts of the business model. Series B is about proving your net revenue model (can you be profitable?). The goal of the product at this stage is not a sale, but to test hypotheses about customer product/market fit.

Cofounder 431
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CXL Live 2018 Recap: Top 5 Lessons from Each Speaker

ConversionXL

Amazon has hired more people for their Alexa division than Google has for the entire company – it’s not hunch, this is going to be the focus. Facts don’t change minds – true for both sales and customers. Hire & fire – tools to do a job. Start with retention. Map entire customer journey.

Retention 106
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Are You Putting Your Rock Star Customers To Work?

YoungUpstarts

SAS Canada “customer champions” helped the firm restore declining customer retention rates—which had fallen as low as the mid-80s percent — back to the firm’s traditional high retention rates of 97-98 percent. And engaging customers in such ways is generally much less expensive than hiring costly employees or agencies.

Customer 154
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So you just raised your A round, now what?

Version One Ventures

Before raising your B round, you’ll need to be able to show how you can scale sales and marketing and that you are starting to really understand your business. Retention rate: What percentage of users can you retain quarter over quarter? It’s even better to be net negative (expansion dollars > churn dollars).

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Creating Loyal Customers – A Different Perspective

YoungUpstarts

The simple fact is that when you’ve made a sale to a new customer your goal should be to build a relationship with that customer so he or she will not only come back to buy from you again but will hopefully bring others with them. However, I don’t agree with most owners about exactly how that can be achieved.

Customer 230