Remove .Net Remove Hiring Remove Retention Remove Sales
article thumbnail

BUSINESS OBJECTIVES: ADMINISTRATION KEY PERFORMANCE INDICATORS 2021

The Startup Magazine

EMPLOYEE NET PROMOTER SCORE . You may be familiar with the net promoter score (NPS). Consider hiring professionals with an online masters degree in business administration , so they can utilize their business analytics skills for tracking these milestones. SALES GROWTH. MARKETING BUSINESS KPIs. INVENTORY TURNOVER.

.Net 90
article thumbnail

Should Startups Focus on Profitability or Not?

Both Sides of the Table

The most obvious way to explain this is with sales people. If you hire 6 sales reps in January at $120,000 / year salary then you’ve taken on an extra $60,000 per month in costs yet these sales people might not close new business for 4-6 months. Hiring more people isn’t always the right answer.

Startup 418
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Are You Putting Your Rock Star Customers To Work?

YoungUpstarts

SAS Canada “customer champions” helped the firm restore declining customer retention rates—which had fallen as low as the mid-80s percent — back to the firm’s traditional high retention rates of 97-98 percent. And engaging customers in such ways is generally much less expensive than hiring costly employees or agencies.

Customer 154
article thumbnail

So you just raised your A round, now what?

Version One Ventures

Before raising your B round, you’ll need to be able to show how you can scale sales and marketing and that you are starting to really understand your business. Retention rate: What percentage of users can you retain quarter over quarter? It’s even better to be net negative (expansion dollars > churn dollars).

article thumbnail

Creating Loyal Customers – A Different Perspective

YoungUpstarts

The simple fact is that when you’ve made a sale to a new customer your goal should be to build a relationship with that customer so he or she will not only come back to buy from you again but will hopefully bring others with them. However, I don’t agree with most owners about exactly how that can be achieved.

Customer 230
article thumbnail

Are You Ready for Equity Based Crowdfunding?

Up and Running

The SEC’s proposed rules (mandated by the JOBS Act of 2012) amend the Securities Act of 1933 and the Securities Exchange Act of 1934 to allow the offer and sale of securities through an internet crowdfunding campaign, similar in some respects to donation crowdfunding campaigns conducted on Kickstarter and Indiegogo. Set a Fundraising Goal.

Equity 125
article thumbnail

Should Startups Care About Profitability?

Both Sides of the Table

The most obvious way to explain this is with sales people. If you hire 6 senior sales reps in January at $120,000 / year salary then you’ve taken on an extra $60,000 per month in costs yet these sales people might not close new business 6 months. COGS” represents the amount that each sale costs you.