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7 Customer Service Trends To Watch And Leverage In 2012

YoungUpstarts

Social media, mobile technologies and altering demographics present businesses of every size with tremendous opportunities. In 2012, smart, forward-looking companies will be viewing customer service in new ways. Here are 7 Customer Service Trends to watch and leverage in 2012: 1. Being Social.

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Twitter Link Roundup #115 – Small Business, Social Media, Design, Copywriting, Marketing And More

crowdSPRING Blog

These posts and videos are about logo design , web design , startups, entrepreneurship, small business, leadership, social media, marketing, and more! My advice to startups pitching the media – [link]. Marc Andreessen: Predictions for 2012 (and beyond) – [link]. The ideal product manager – [link].

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3 Ways To Brand Your Startup Using Social Media

YoungUpstarts

From 2010 to 2012, the percentage of Americans following brands on social media jumped from 16 percent to 33 percent. That’s a significant increase, but it also means two-thirds of local social networkers aren’t following brands. In 2012, that number jumped to 47 percent. by DJ Miller.

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The Old Ways Of Social Media Marketing Are Broken

Startup Professionals Musings

Isn’t it frustrating to think you understand something new in business, like marketing with social media, only to realize that the landscape changed while you were looking at other priorities? Don’t Buy It ,” which asserts that “earned” social engagement drives far better business results than paid social exposure.

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Why enterprises (big and small) are slow to adopt social collaboration tools

The Next Web

If even just one worker is not a social media user, that person will not enjoy the same level of comfort and ease in using a social collaboration tool at work. They will be left “out of the loop” as they say, and a social enterprise should not aim to only include “most” or “some” of their workers.

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4 Definitive Ways To Deal With Outages

YoungUpstarts

The good people behind Twitter would apologize and if it was a slow news day, tech media would pick it up. When Bebo, the UK social network went down in 2012, users flocked to Twitter to complain. Their community manager had left one month before the downtime, so it didn’t seem like queries were being attended to.

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The App is Dead (OK Not Really, But The Browser Is Back)

www.readwriteweb.com

Online Communities. The Social Layer. Community Management. By Richard MacManus / May 10, 2012 05:30 AM / View Comments. Alex Schleifer , GM of the Media Lab at SAY Media. But in 2012, more often than not it can be done on the Web. ReadWriteWeb. ReadWriteStart. ReadWriteBiz. ReadWriteEnterprise.

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