Trending Sources

What is Bad Customer Service Costing Your Business?

Fresh Inc.: The Staff Blog

Research shows providing great customer service is as rewarding for customers as it is for your bottom line

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7 Strategies To Reduce The Cost Of Finding Investors

Startup Professionals Musings

Thus it behooves every entrepreneur to optimize their investment strategies early, based on time and dollar costs, as well as odds of success.

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Why Misunderstanding Startup Metrics Can Cost You Your Business

Both Sides of the Table

CAC is often measured incorrectly and doesn’t often doesn’t capture the true costs of acquisition. Customer acquisition cost.

The Remarkable Cost Of Poor Customer Support On Your Bottom Line


Very many new and established businesses set up marketing, but rarely pay attention to customer support- in the way that it deserves.

How Much Does Content Marketing Cost?


How much does Content Marketing cost is dependent on several factors including your existing properties. How Much Does Content Marketing Cost.

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5 Costly Things Your Customer Support Should Probably Stop Doing

YFS Magazine

Did you know that 89% of consumers have stopped doing business with a company after experiencing poor customer service?

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The Cost of Customer Service Wait Times (Infographic)

Fresh Inc.: The Staff Blog

Poor customer service costs U.S. To build customer loyalty, avoid these mistakes companies billions every year.

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How to Manage Labor Costs for Your New Restaurant

Up and Running

Alongside food and beverages, labor is one of the most costly factors in the equation, but cutting wages isn’t the answer. So what can you do?

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6 Ways To Create Experiences That Customers Crave

Startup Professionals Musings

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes.

Your 2016 Budget: A Cost And Analysis Guide For Business Owners


Every year, dynamic markets, the state of the economy, and consumer demands change the requirements of a business and the costs of operation.

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The Hidden Costs of Customer Attrition

Fresh Inc.: The Staff Blog

It may surprise you just how much each lost customer is costing your business.

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Cut Costs & Make Customers Smile

Mike Michalowicz

Here is his note: Today I got a box from one of my customers and it had a bright green note inside that brought a BIG SMILE to my face. When it comes to keeping your customers informed about changes you’re making in your everyday business operations, you should be doing the same. And they did it in a way that makes customers smile.

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Startup Killer: the Cost of Customer Acquisition | For Entrepreneurs

Gross Margin should take into consideration any support, installation, and servicing costs. have multiples that are more like 5 x CAC.) Thanks!

How Great Entrepreneurs Really Listen To Customers

Startup Professionals Musings

Real two-way conversations with real customers, including the all-important body language, are unheard-of these days. Marty Zwilling.

Customer Says, 'It Costs Too Much.' Here's How to Answer

Fresh Inc.: The Staff Blog

There's a point in nearly every sales situation where the customer says something like "it costs too much" or "the price is too high."

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5 Social Media Mistakes That Cost You Customers Every Day

Fresh Inc.: The Staff Blog

A few simple tweaks to your social media practices can stop your company from bleeding customers. Two words to keep in mind throughout: consistency and creativity

4 New Customer Loyalty Rules Drive Business Success

Startup Professionals Musings

They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

7 Ways to Keep Your Customers Begging for More

Startup Professionals Musings

For too many small businesses, customer service is still seen as a “burden.” business customer service entrepreneur relationship startup

How to Be Smarter than Your Investors – Continuous Customer Discovery

Steve Blank

Teams that build continuous customer discovery into their DNA will become smarter than their investors, and build more successful companies.

Are Grammar Mistakes Costing You Money?


Your website is often the first point of contact for the customers, responsible for first impressions and of course sources of revenue.

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The True Cost Of Poor Leadership


While poor management has a financial cost, it also has a wider detrimental cost to a business, as well as individuals. Missed deadlines.

12 Google Analytics Custom Reports to Help You Grow Faster


The most actionable, useful data is concealed and it can only be revealed through custom reports and segmentation. How to Use Custom Reports.

5 Techniques Every Startup Can Use to Retain Customers

Up and Running

As part of a startup business, you’ll know that there is no greater desire to win your first customer or your tenth customer.

The Cost Equation for a Startup is Better Than Ever

Startup Professionals Musings

Now, with open source software components, and low-cost development tools, the same job can be done by one good hacker for a few thousand dollars.

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Relate Your Technology Solution to Customer Values

Startup Professionals Musings

They can become frustrated with investors, senior executives and even customers who don’t seem to “get it,” with the result that everyone loses.

6 Steps To Refocus Your Business On Customer Delight

Startup Professionals Musings

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty.

This Easy Move Cuts Costs and Wins Customers

Fresh Inc.: The Staff Blog

If customers won''t come to your business, bring your business to them. Don''t try to get customers to come to you. Then, it hit me.

How To Create Customer Personas With Actual, Real Life Data


When was the last time you took a long hard look at what makes your customer base tick? What Customer Personas Are … Really. consumers.

How To Create Customer Value And Profit To Survive

Startup Professionals Musings

Customer value used to be a simple concept of how much they pay for a solution, compared to their incremental cost reduction driven by your business.

7 Ways Smart Startups Tune In To Customer Feedback

Startup Professionals Musings

Real two-way conversations with real customers, including the all-important body language, are unheard-of these days. Marty Zwilling.

Creative ways to scale SMB customer acquisition


But… The challenge with SMB as a customer segment is that each customer is small. It might be easy to get your first few customers.

9 Ways to Lower Your Business Insurance Costs

Up and Running

With all the costs related to running a business, it makes sense to save money wherever you can. ways to keep insurance premiums low: 1.

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Keeping Startup Costs Low: Three Ways To Manage It


However, it’s often difficult to keep costs low whilst still being able to deliver a quality service to your customers and clients.

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4 Strategies That Must Be Part of Customer Marketing

Startup Professionals Musings

If you refuse to play by their rules, they have the power to easily find alternatives, and actively pull other potential customers away.

Smart Entrepreneurs Know Customer Buying Moments

Startup Professionals Musings

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before.

Speed, Focus, Smart Insights: 5 Google Analytics Custom Reports FTW!

Occam's Razor

Custom reports rock! When shared, custom reports allow you to deliver deeper relevance. Campaign Cost Analysis. 5. Seven more!

Why Silver-Platter Customer Service is Worth the Cost

Fresh Inc.: The Staff Blog

Don''t fight feedback--embrace it and turn pain into profit

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10 Cost Effective Packaging Options that are Sure to Impress Your Audience

Blogtrepreneur | Entrepreneur Blog

Customers usually are not be able to discern a product’s quality and features over others if they do not purchase it. Business

5 Keys To Crossing The Chasm To Mainstream Customers

Startup Professionals Musings

The good news is that early adopters are never reluctant to sign up as beta customers and will provide you early feedback on product quality.

The Anatomy of a Bored Customer

Fresh Inc.: The Staff Blog

Let's not mince words -- passively satisfied customers are NOT GOOD CUSTOMERS and not optimizing beyond satisfaction will cost you

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