A Smart Bear: Startups and Marketing for Geeks

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Startup identity & the sadness of a successful exit

A Smart Bear: Startups and Marketing for Geeks

” Almost all startup founders experience a deep and prolonged sadness after selling their company , even when the sale is an outrageous success. A startup founder lacks this distinction between personal identity and work identity , and this is the key to the “sale-blues” phenomonon and other behavior.

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Startup Therapy: Ten questions to ask yourself every month

A Smart Bear: Startups and Marketing for Geeks

What one thing is most responsible for preventing sales? people not knowing you exist, pricing, not enough product features, unorganized sales strategy, look-and-feel of website, haven't identified pain points,). What's one thing you could do to get more feedback from customers, potential customers, or sales you've lost?

Startup 315
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Kung Fu

A Smart Bear: Startups and Marketing for Geeks

Or you can start selling to enterprise — nothing wrong with that — but then your high cost-basis of marketing, sales, and service will not scale downward. Sales” is not a dirty word. If you haven’t operated at the executive level at a scaling startup, you don’t appreciate how different and difficult it is.

Restful 202
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Improving the worst experience

A Smart Bear: Startups and Marketing for Geeks

We did learn from the experience — we did a post-mortem and decided what evidence should have stopped us from accepting the account, and now we build that into our sales cycle. If you liked that, you'll probably like these too: Tech Support *is* sales. For the same reason that I keep recommending Bill. Tweet. -->.

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Telling the 800-lb Gorilla to Shove it up his Ass

A Smart Bear: Startups and Marketing for Geeks

It always goes like this: I'm just a two-person operation with no budget. What are your experiences with meeting dinosaurs on the sales floor? We scoff at their inability to innovate and for prioritizing shareholders over customers, but still we quiver in fear. Answer: You're dead! so they cannot create Mint.

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More money if you do, more money if you don’t

A Smart Bear: Startups and Marketing for Geeks

Your projected cash low-point is $X, thus you need to raise $Y, not just to service the operational cash requirements, but to de-risk the company with additional investments you couldn’t otherwise afford to make. You scramble to hire ahead in support, sales, and the additional demands on engineering.

Revenue 270
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Visualizing the Interactions Between CAC, Churn and LTV

A Smart Bear: Startups and Marketing for Geeks

There are other important operational metrics to help steer your company (see related post titled “ You Never Know What Operational Metrics You’ll Need – So Instrument Everything “) but these are some of the first to start with. The nuance comes in deciding what to include in sales and marketing costs.