ConversionXL

SEPTEMBER 1, 2020

They both have a history of focusing on the lifetime value of a customer rather than chasing short-term profits. If you want to be a leader in customer loyalty and grow your business for the long term, Customer Value Optimization is key. How does “Customer Value Optimization” change your approach?

Customer 132

Customer SMS Retention Acquisition 132

Up and Running

AUGUST 6, 2021

Ultimately, you cast a broader net without broadening your target audience. They’re far more valuable as long-term customers. Bringing in new customers to replace those dissatisfied with your service is time-consuming and expensive. It’s far better and more sustainable to retain the customers you already have.

Small Business 149

Small Business Customer Social Media Channel 149

YoungUpstarts

OCTOBER 13, 2013

Rather, the challenge is this – how can we transform fans and followers on social networks into actual money paying customers? Enter “ The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers “ by Adam Metz. P = People and your relationships with them.

Technical Review 187

Technical Review Software Review Customer Social Media 187

YoungUpstarts

OCTOBER 31, 2017

by Robbie Kellman Baxter, author of “ The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue “ In today’s competitive market, customer engagement (or lack thereof) could determine whether your company sinks or swims. Don’t confuse this with Customer Service.

Customer 171

Customer Retention Software Review Metrics 171

Startup Professionals Musings

FEBRUARY 14, 2022

I see more and more entrepreneurs who seem to have everything going for them – vision, motivation, passion, even a good business plan, product, and money, and yet they can’t close customers. Great businesses begin with a customer problem that has a big and monetizable pain point. Nail the solution. Nail the go-to-market strategy.

Angel Investor 359

Angel Investor Technical Review Incubator Business Model 359

YoungUpstarts

OCTOBER 4, 2015

Rather, it is this: “How can we better reach prospects, convert them to customers, and serve their interests through social media?”. Enter “ The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers ” by Adam Metz. Defining Social CRM. The Social CRM Process.

Technical Review 100

Technical Review Software Review Customer Social Media 100

Duct Tape Marketing

SEPTEMBER 20, 2023

How to Navigate the New Era of Customer Expectations written by John Jantsch read more at Duct Tape Marketing Marketing Podcast with Jay Baer In this episode of the Duct Tape Marketing Podcast , I interview Jay Baer, a business growth and customer experience author, researcher, and advisor. What does that mean? [02:46]

Customer 85

Customer Indiana Framework Mexico 85

YoungUpstarts

FEBRUARY 13, 2019

If you can’t keep the customers who sign up with you, you’re going to quickly find yourself in trouble. I get calls all the time from clients struggling to retain new customers. The point is, before you change your pricing, you need to dig deeply into what’s really driving your customers away.

Customer 173

Customer Technical Review Retention Acquisition 173

YoungUpstarts

MARCH 20, 2018

Just as we closed the door on 2017, the FCC voted to repeal the Net Neutrality laws which protected the rights of internet users and website owners. Here are three easy steps that online business owners can take to win back customer trust in 2018: 1. Customers Demand SSL Reassurance. Get Your Website SSL Certified Already!

Customer 200

Customer Technical Review Security Internet 200

VC Adventure

MARCH 4, 2021

Net Dollar Retention (NDR) and Net Revenue Retention (NRR) are both important measurements in any business but many companies conflate the two or (more frequently) only report on one. NDR and NRR are as defined as follows: NDR measures the average percentage change in revenue over the first 12 months of a customer.

Retention 102

Retention .Net Revenue Aggregator 102

Startup Professionals Musings

MAY 23, 2022

One 11-year study of over 200 companies over a decade ago, detailed in the book “ Corporate Culture and Performance ,” found that those working on their culture improved revenue by 516%, and increased net income by 755%. One of the keys to setting the right ethical tone is understanding and avoiding the myths and pitfalls of others.

Software Review 291

Software Review Offshore Entrepreneur Leadership 291

ReadWriteStart

JULY 12, 2023

Many aspects of running a business now depend on AI, and customer service is no different. Due to their versatility and efficiency, AI-powered customer support bots have grown in popularity in recent years. In today’s fast-paced business world, this can aid in increasing customer satisfaction and decreasing response times.

Artificial Inteligence 112

Artificial Inteligence Technical Review Software Review .Net 112

Startup Professionals Musings

FEBRUARY 21, 2021

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

Customer 376

Customer Startup Differentiation .Net 376

Both Sides of the Table

SEPTEMBER 28, 2014

Gross Burn vs. Net Burn. Burn rate in case you don’t know is the amount of money a company is either spending (gross) or losing (net) per month. (it Net burn is the amount of money you are losing per month. I often see companies burning $100,000 per month (net) looking to raise $6-8 million.

Burn Rate 383

Burn Rate Balance Sheet .Net Valuation 383

View from Seed

NOVEMBER 18, 2020

This is true not only in terms of GAAP net profit (most conservative representation of profit), but also Airbnb’s FCF is well above even its adjusted EBITDA (most liberal representation of profit, sometimes referred to in jest as “profit before the bad stuff”).

North America 401

North America IPO Prospectus Europe 401

The Startup Magazine

MARCH 8, 2024

It compares a company’s net operating income to its debt payments, providing insight into its repayment capacity. By using debt to fund marketing campaigns (online and offline), sales promotions, and advertising efforts, you can attract new customers, retain existing ones, and accelerate your business’s growth trajectory.

Finance 121

Finance Technical Review Metrics .Net 121

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 285

Customer Metrics Algorithm Community 285

View from Seed

JUNE 13, 2019

Embedded Growth From Existing Customers. One of the key features of Chewy’s business is the recurring nature of customer purchases. Chewy now has over 10 million customers, repeat purchases by existing customers account for approximately 90% of their revenue today. Annual Net Sales By Customer Cohort.

Leadership 214

Leadership .Net Revenue Acquisition 214

View from Seed

JUNE 13, 2016

” The point is to focus on the customer better. All of the products and services that we create are ultimately connected with the customer. And the only way to figure out what’s right is to constantly talk to and involve customers. Second, reorganize around customer and team happiness. Yes, really.).

Product 120

Product Customer Agile Cofounder 120

YoungUpstarts

OCTOBER 10, 2012

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “. No one can truly understand your customers or genuinely share their interests unless she is a customer herself. Your most powerful growth engine is your existing customer. Highly trained salespeople.

Customer 154

Customer Fractional CTO Canada Technical Review 154

Duct Tape Marketing

OCTOBER 27, 2021

How To Create Remarkable Experiences For Your Customers written by John Jantsch read more at Duct Tape Marketing. Dan is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. The answer is customer experience. Marketing Podcast with Dan Gingiss.

Customer 100

Customer Technical Review Social Media Green 100

The Startup Magazine

NOVEMBER 26, 2023

By focusing on individual accounts rather than casting a wide net, ABM reshapes the marketing landscape, bolstering personalized interactions and fortifying relationships with prospects. Prioritizing Positive Customer Experience Business is not solely about transactions; it’s about fostering meaningful connections with customers.

Customer 118

Customer Marketing Campaign Architecture 118

YoungUpstarts

APRIL 19, 2015

by Jeff Sauro, author of “ Customer Analytics For Dummies “. Sure, your company has satisfied customers. The mere presence of customers (even those who’ve stuck around long enough to make multiple purchases) isn’t enough. Good customer management comes from good customer measurement.

Customer 100

Customer Analytics Revenue .Net 100

View from Seed

APRIL 14, 2020

This is unfortunately a net negative for the ecosystem, as it will be tougher for first time founders and underrepresented minorities to get capital in this environment. However, not everything will be a net negative to the ecosystem. I think VCs doing real diligence is probably a good thing.

Early Stage 374

Early Stage Software Review Technical Review Due Diligence 374

ReadWriteStart

MAY 24, 2023

Second, it allows you to reach out to new potential customers. Rating for an app: 7/10 Rating for software: 7/10 Rating for technology other than app or software: 10/10 #9: Facebook Page and Community A Facebook Page is where customers go to discover and engage with your business.

Technical Review 126

Technical Review Software Review Startup Artificial Inteligence 126

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Customer 334

Customer Social Media .Net Analytics 334

Steve Blank

APRIL 3, 2018

Building a company takes very different skills than building a neural net in Python or decentralized blockchain apps in Ethereum. But I remind them that customers don’t ask for your transcript. Nothing makes me happier than to see my students getting great grades (and as they can tell you, I make them very work hard for them).

Technical Review 334

Technical Review Entrepreneur Artificial Inteligence Cofounder 334

This is going to be BIG.

JANUARY 18, 2024

The first thing you need to get straight with a high net worth individual—what is their return expectation? Governance Moreso than a lot of actual VCs, a lot of high-net-worth folks tend to ask for board representation—even in the super early stages of a company where boards tend to be a little less formal. Can they lose this money?

.Net 88

.Net Cap Table Startup Technical Review 88

Up and Running

APRIL 5, 2021

By 1997, the pop-up plague had spread to sites across the net, including Geocities, AOL, and The New York Times. Let’s say that you have written a new e-book and want to encourage your customers to buy it. The pop-up ad was designed to dissociate the advertisement from the content on the page and protect the advertiser’s brand. .

Customer 96

Customer Lead Generation Flash Conversion 96

The Startup Magazine

JANUARY 17, 2021

EMPLOYEE NET PROMOTER SCORE . You may be familiar with the net promoter score (NPS). The metric is useful for measuring the chances a customer would recommend your products or service. Leads generally refer to the customers interested in the company’s product or services, which may turn into prospects. SALES KPIs.

.Net 92

.Net Metrics Retention Revenue 92

Startup Professionals Musings

MAY 15, 2019

Steve Blank via Flickr by jdlasica I see more and more entrepreneurs who seem to have everything going for them – vision, motivation, passion, even a good business plan, product, and money, and yet they can’t close customers. Great businesses begin with a customer problem that has a big and monetizable pain point. Nail the solution.

Startup 245

Startup Angel Investor Technical Review Incubator 245

Up and Running

OCTOBER 20, 2015

Small businesses need to put an end to late-paying customers, regaining control over their cash and their financial wellbeing. Net terms are not for everyone. There are some customers who you can trust to pay you, and some you cannot. Know as much about a customer as you can before extending them credit. Be careful.

Software Review 60

Software Review Customer Technical Review Due Diligence 60

ConversionXL

FEBRUARY 3, 2022

Growth hacking is a practice that aims to acquire as many customers as possible while spending as little money as possible. Where campaigns to build brand awareness and generate top-of-funnel sales drive traditional marketing, data across the entire customer lifecycle drives growth hacking in marketing. What is growth hacking?

Retention 113

Retention Marketing Acquisition Channel 113

VC Cafe

FEBRUARY 21, 2023

They encompass the effectiveness of marketing (the startup’s ability to reach and resonate with target customers) and stickiness (the product’s ability to deliver value to customers over time). I previously wrote about startup benchmarks in the context of funding readiness, so it was time to give it a re-fresh.

Retention 109

Retention Conversion Churn Rate B2C 109

YoungUpstarts

MARCH 18, 2020

Every company strives to sustain and improve their customer satisfaction levels. Ensuring that customer satisfaction levels are high wins over a customer’s loyalty for a longer period. The key to ensuring that customers are satisfied with the product or service a company offers is to measure it.

Customer 147

Customer Metrics Retention .Net 147

Mike Michalowicz

OCTOBER 14, 2012

You want to know my net worth. One of the most popular searches about me is “ mike michalowicz net worth.” For the longest time I did the same net worth searches on authors, entrepreneurs, celebrities, neighbors and friends. Then one day (February 14, 2008 in fact) I discovered how to find the net worth of anybody and everybody.

.Net 167

.Net Securities and Exchange Commission California Angel Investor 167

ConversionXL

SEPTEMBER 13, 2017

You’ve been acquiring a ton of customers lately for your SaaS company. More customers, more money. So you throw your energy into your customer funnel. Why do customers leave, or use the service less, often without saying anything? Why do customers leave, or use the service less, often without saying anything?

Customer 110

Customer Churn Rate Metrics Retention 110