YoungUpstarts

OCTOBER 10, 2012

SAS Canada “customer champions” helped the firm restore declining customer retention rates—which had fallen as low as the mid-80s percent — back to the firm’s traditional high retention rates of 97-98 percent. And engaging customers in such ways is generally much less expensive than hiring costly employees or agencies.

Customer 154

Customer Fractional CTO Canada Technical Review 154

Both Sides of the Table

JUNE 17, 2017

If you hire 6 senior sales reps in January at $120,000 / year salary then you’ve taken on an extra $60,000 per month in costs yet these sales people might not close new business 6 months. If you don’t have a strong balance sheet and can’t hire more people that’s fine — but understand this may lead to slower growth.

Stock Options 227

Stock Options Startup Dilution Venture Capital 227

ReadWriteStart

AUGUST 26, 2022

Good CEOs will look inside and say: “Hey, maybe we’ve been hiring a little bit too much during the sugar rush phase of the pandemic, and what does that mean for performance management? Can we squeeze out more from folks that we’ve hired, and are there things that maybe we have completely neglected? Have we become soft?

Partner 132

Partner Cofounder Retention Acquisition 132

Tim Keane

MARCH 9, 2011

If, on the other hand, there is some near term prospect of cash flow (say within six months or a year) but no ability to repay in the meantime, then the entrepreneur may try and find a way to finance his “pre-revenue period” using friends and family money that accepts a somewhat lower payment in recognition of a relationship beyond just investing.

Finance 83

Finance Bootstrapping Startup Equity 83

ConversionXL

SEPTEMBER 28, 2017

Macro conversions are the primary goal of your website, to convert user traffic into revenue. On the other side of the coin, micro conversions are actions a user completes that are either on the path to revenue-generating macro conversions or not directly related to revenue-generation at all. 1) Revenue per visitor.

Metrics 121

Metrics Acquisition Conversion Revenue 121

www.mint.com

MARCH 9, 2010

What is your net outflow per month? If the answer to the question centers around “We will achieve revenue soon so our net will improve and give us more runway,” it means the company is in trouble because no product ever ships on time nor achieves the company’s “conservative forecast.” Who is on your board of directors?

Software Review 68

Software Review Startup Post-Money Valuation Technical Review 68

ConversionXL

JULY 21, 2022

How did Outreach grow in just a few years to 50,000 monthly active users , $10 million in new bookings, and net revenue retention (NRR) of more than 140%? Apply these lessons to align your teams and drive revenue growth. NSM must: Lead to revenue; Reflect customer value; Measure progress. Defaulting to revenue.

Metrics 120

Metrics Acquisition Revenue .Net 120

ConversionXL

JUNE 2, 2022

In this article, you’ll learn how to define your ABM strategy so you can target the right accounts and increase your revenue. Think of it as a filter that helps you find the highest chance of return on investment, revenue potential, and profitability. ABM takes you from fishing with nets to fishing with a spear. Coordinated.

Customer 98

Customer Marketing Channel Acquisition 98

Austin Startup

FEBRUARY 1, 2018

HOW TO GET HIRED AS A PRODUCT MANAGER The question I am constantly asked is, “ How do I get my foot in the door for a product manager job at a tech company? Top firms want fiercely ambitious product managers who possess a deep and revenue-generating empathy for their users, their colleagues and their shareholders. SO, YOU’RE HIRED! …

Management 85

Management Product Technical Review Software Review 85

ConversionXL

APRIL 3, 2018

Amazon has hired more people for their Alexa division than Google has for the entire company – it’s not hunch, this is going to be the focus. Hire & fire – tools to do a job. mobile is ~50% of revenue, shorter form works better. Retention is the most important thing – if that’s poor, nothing else matters.

Retention 106

Retention Artificial Inteligence Channel Email 106

ConversionXL

FEBRUARY 7, 2014

When a business increases it’s webinar attendance by 1000% & net $40,000 in the first 3 sessions, you should probably listen to what they’re doing right. So, assuming you already have a minimum viable customer base, let’s look at the ways you can grow your revenue in order to invest in content later. image source.

Software 93

Software Churn Rate eCommerce Flash 93

Steve Blank

FEBRUARY 26, 2020

There are two reasons to raise money: You have a killer idea that is only partially validated, that you think can get to $50M+ of revenue in 5 years with 80%+ gross margins (if margins are lower, you need a lot more revenue)and you need money to get to product-market fit, or. Revenue per customer? Revenue, Gross Margin?

Cofounder 431

Cofounder Seed Stage Valuation Metrics 431

Reid Hoffman

MARCH 19, 2019

Google realized that being the way to find the world’s information was a blitzscalable market, thanks to the network effects in its AdWords revenue engine. There is no such thing as a company that generates billions of dollars of revenue with a team of less than 10 people. The second is a lack of operational scalability.

Cofounder 28

Cofounder Business Model IPO Non-Compete 28

ConversionXL

OCTOBER 30, 2019

What about stages three through seven, which can generally be grouped under the “ retention ” umbrella? We know how important and valuable retention is. We’re all familiar with the classic retention stats: Acquiring new customers is 5–25 times more expensive than retaining existing customers. Speed to first value experience.

Retention 101

Retention Metrics Churn Rate Acquisition 101

Duct Tape Marketing

MAY 19, 2011

His latest book, “ Flip the Funnel: How to use existing customers to gain new ones ,” presents a powerful hypothesis that retention can become the new acquisition through the strategic incorporation and elevation of customer service, customer experience and customer initiated word-of-mouth, content creation and incentive-based referrals.

Social Media 32

Social Media Retention Acquisition LLC 32

A Smart Bear: Startups and Marketing for Geeks

OCTOBER 17, 2011

You sign up customers faster than your ability to hire quality people, so either existing people are stretched thin or you make the more fatal error of lowering standards to fill chairs. “LTV” means “the total revenue you’ll get from a customer over its lifetime.” So total expected revenue is $RN/ p.

Business Model 245

Business Model Metrics Engineer Technical Review 245

maplebutter.com

JANUARY 8, 2013

You are here: Home » Hiring » Crazy! Written By Dan Martell on February 2nd, 2012 | Category: Hiring LeanStartup Marketing Metrics Startup Life | 6 Comments. Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. Persistence.

Technical Review 44

Technical Review Startup Cofounder Software Review 44

ConversionXL

OCTOBER 30, 2019

What about stages three through seven, which can generally be grouped under the “ retention ” umbrella? We know how important and valuable retention is. We’re all familiar with the classic retention stats: Acquiring new customers is 5–25 times more expensive than retaining existing customers. Take HubSpot , for example.

Retention 48

Retention Metrics Churn Rate Acquisition 48

Duct Tape Marketing

OCTOBER 27, 2021

People hire my firm to do marketing. Dan Gingiss (13:20): And so we often get stuck on metrics like NPS net promoter score. What they have done is they actually hired a guy whose title is storm director. I want to keep doing business with a company like that because they get me, they're paying attention and.

Customer 100

Customer Technical Review Social Media Green 100

Hearpreneur

DECEMBER 3, 2021

It could be more revenue, hiring clients or launching a new product or service, where setting goals presents a fresh opportunity to achieve different objectives. Moving forward, I have exploited corporate technology which has proven to be more helpful by improving my data security , productivity and also increasing my revenue streams.

Entrepreneur 120

Entrepreneur Africa South America Europe 120

ConversionXL

NOVEMBER 17, 2022

In thinking about the bigger goal of digital transformation, 46% say they have been able to identify and create new product and revenue streams, and 45% of organizations are now using data and analytics to develop new business models. The company once had the market’s highest churn rate and lowest Net Promoter Score (NPS). Conclusion.

Analytics 106

Analytics Metrics Channel Campaign 106

ReadWriteStart

AUGUST 6, 2019

As the business grows, and entrepreneurs feel they have a safety net where there was none before. As those goals evolve, it is also critical to stay focused on the company’s best practices to provide a baseline for ongoing changes that can significantly improve growth, profit margins, and retention rates. But how to stay hungry?

Startup 107

Startup Balance Sheet Retention Employee 107

ConversionXL

NOVEMBER 13, 2019

Scaling a people-intensive business requires hiring and retaining exceptional talent. Client retention hinges on relationships—and the people who maintain them. Out of that result, we created a client with more than €5 million in revenue.” Professional networks are the starting point (and growth engine).

SEO 110

SEO Hiring PPC Leadership 110

ConversionXL

NOVEMBER 13, 2019

Scaling a people-intensive business requires hiring and retaining exceptional talent. Client retention hinges on relationships—and the people who maintain them. Out of that result, we created a client with more than €5 million in revenue.” Professional networks are the starting point (and growth engine).

SEO 49

SEO Hiring PPC Leadership 49

Startup Lessons Learned

SEPTEMBER 29, 2008

Revenue is always my preferred measure, but you can use anything that is important to your business: retention, activation, viral invites, or even customer satisfaction in the form of something like net promoter score. If an optimization has an effect at the micro level that doesnt translate into the macro level - who cares?

San Francisco 68

San Francisco Lean Continuous Deployment DC 68

A Crowded Space

APRIL 11, 2016

However, just like revenue, all GMV is not created equal. Sometimes it’s better to take a higher take and gain net revenue faster. For oDesk (Upwork), companies can certainly decide to take the payments offline or hire freelancers full-time. Some GMV builds enduring value, and some is very fleeting.

Disintermediation 60

Disintermediation Matching Vertical Reputation 60

ConversionXL

JULY 11, 2016

Three tactics to maximize revenue from a CRO program: Free test software. The most important measure at TransferWise is the net promoter score. As a publisher, content doesn’t make you very much money (with ads at least), so: Think about additional revenue streams. Iridion – Optimization Workflow Management for free.

PPC 48

PPC Analytics Video Non-Compete 48

abovethecrowd.com

JUNE 2, 2021

Would that help retention and NPS (Net Promote Score)? Anytime you hire someone to represent you in a transaction you are subject to principle agent risk , the concern being you never know if the “agent” might be optimizing things for their own behalf, rather than simply working in the best interest of the client.

IPO 82

IPO Customer Matching Silicon Valley 82