abovethecrowd.com

OCTOBER 1, 2013

No other metric so holistically captures as many critical aspects of a web site – user design, usability, performance, convenience, ad effectiveness, net promoter score, customer satisfaction – all in a single measurement. Nearly every Internet company on the planet has invested in some form of the first activity, customer acquisition.

Metrics 93

Metrics Conversion Internet Acquisition 93

Both Sides of the Table

APRIL 4, 2011

4 times / 100 means if a customer uses your app frequently (say 10-20 times / day) then they are crashing nearly every day. Customer Acquisition. At the highest level you’ll obviously want to track how many customers your adding every month (and for some businesses that have hit scale this is measured on a daily basis).

Metrics 346

Metrics Startup Acquisition SEM 346

Startup Professionals Musings

DECEMBER 8, 2013

You have to build a web presence with marketing content to get visibility above the 51 million other new websites created last year, and attract the customers you need. Curation is humanly aggregating, filtering, and re-posting the best-of-the-best content on the web, relative to your product or service area.

Widget 286

Widget Marketing Curation Audio 286

Startup Professionals Musings

OCTOBER 27, 2012

You have to build a web presence with marketing content to get visibility above the 300 million other new websites created last year, and attract the customers you need. Curation is humanly aggregating, filtering, and re-posting the best-of-the-best content on the web, relative to your product or service area.

Widget 233

Widget Entrepreneur Marketing Curation 233

Startup Professionals Musings

AUGUST 15, 2011

You have to build a web presence with marketing content to get visibility above the 50 million other new websites created every year, and attract the customers you need. Curation is humanly aggregating, filtering, and re-posting the best-of-the-best content on the web, relative to your product or service area.

Widget 256

Widget Marketing Curation Audio 256

Startup Professionals Musings

MAY 30, 2015

You have to build a web presence with marketing content to get visibility above the almost 300 million other new websites created last year, and attract the customers you need. Curation is humanly aggregating, filtering, and re-posting the best-of-the-best content on the web, relative to your product or service area.

Widget 120

Widget Curation Audio Aggregator 120

Both Sides of the Table

OCTOBER 17, 2019

But like the company Kyriba, where we recently sold our position at above $1 billion, it took time until the revenue exceeded $100 million recurring and then the industry really competed to back this amazing company since it had scale, defensible technology and long-term, committed customers. Over the past 2.5 Why does that matter?

IP 223

IP Intellectual Property IRR Cofounder 223

Lightspeed Venture Partners

DECEMBER 3, 2010

Real time web usage outpaces business models. Similarly, the check-in services are attracting experimental budgets from national retailers as well as forward thinking small businesses who are eager to attract new customers into their stores, and reward regular customers.

Internet 113

Internet eCommerce Advertising Flash 113

www.vccafe.com

MARCH 11, 2013

Amazon Web Services. Steve Blank on Lean Customer Development. Customer service. Web Tools: Hereâ??s We have an iOS SDK as well, for web-web, mobile-mobile, web-mobile video chat and video messaging. We have an iOS SDK as well, for web-web, mobile-mobile, web-mobile video chat and video messaging.

Software Review 53

Software Review Technical Review Startup 53

Startup Lessons Learned

AUGUST 24, 2009

Customers will get to consume the content they want, and support the producers of that content directly, rather than having to rely exclusively on intermediaries. Now, helping potential customers discover new things they might like is the job of the discipline of marketing. There are just too many of them out there. But guess what?

San Francisco 113

San Francisco Lean Technical Review Distribution 113

Occam's Razor

AUGUST 22, 2011

. ~ Qualitative Analysis: "What's Voice of Customer? " ~ Web Metrics: "What is a KPI? Key To Your Digital Success: Web Analytics Measurement Model. Six Tips For Improving High Bounce / Low Conversion Web Pages. How To Excite People About Web Analytics: Five Tips. Who Owns Web Analytics?

Analytics 124

Analytics Metrics SEM Web 124

klinger.io

JANUARY 17, 2014

As a analytics consultant I am working with a lot of startups and help them in the topics of metrics, analytics, retention and growth. Disclaimer: This post focuses on web products - but you could apply the same concepts for mobile. Disclaimer: This post focuses on web products - but you could apply the same concepts for mobile.

Analytics 67

Analytics Metrics Startup Database 67

www.kalzumeus.com

AUGUST 13, 2012

how I more-than-doubled customer lifetime value on Appointment Reminder by implementing a product tour. asking for email addresses would damage customer confidence. Statistically speaking, you’re probably reading it either through a feedreader or on an aggregator like Hacker News. Why would you care about that?

Email 54

Email Software Review Software Campaign 54

Austin Startup

FEBRUARY 25, 2010

Now, for the first time, enterprises are able to integrate and leverage the public social networks where employees, customers and partners congregate. The platform offers enterprise security, privacy, access control, reporting, integration and data retention to allow companies to benefit from social networking.

Social Network 59

Social Network Chad Stealth Aggregator 59

ConversionXL

AUGUST 21, 2014

David Skok, who is a must read for all startups , explains that as a SaaS company grows, the size of the subscribers/customers/users who no longer do business with the company will also, organically, grow. How Groove Reduced Churn by 71% By Defining “Why” Customers Quit. While users who remained customers logged in 4.4

Retention 106

Retention Churn Rate Metrics Software Review 106

ConversionXL

JULY 21, 2022

How did Outreach grow in just a few years to 50,000 monthly active users , $10 million in new bookings, and net revenue retention (NRR) of more than 140%? They even employ a dedicated “System Implementation Manager” whose sole responsibility is to drive adoption and get 70% of customers using the product daily. Customer-centricity.

Metrics 120

Metrics Acquisition Revenue .Net 120

Occam's Razor

MAY 2, 2017

They are from my post The Biggest Mistake Web Analysts Make… And How To Avoid It! The goal is for each company’s Google Data Studio to not look like a CDP (customized data puke), but to be a focused strategic dashboard with an emphasis on IABI. Remember: All data in aggregate is crap, segment or suck. If you want to play along.

Metrics 141

Metrics Acquisition eCommerce Analytics 141

Occam's Razor

JULY 18, 2011

The message, the customer data, the ability to reach current and prospective customers, drive new sales as well as repeat sales, experiment with new ideas and offers, and so much more. Multi-channel customer purchase behavior, customer lifetime value. What worked in terms of website content and customer behavior?

Metrics 137

Metrics Campaign Email Marketing 137

ConversionXL

JUNE 24, 2014

One of the many things I’ve learned about users’ online behaviour here at LoginRadius is that the younger demographic not only expect a seamless web experience, they know full well it’s available and are irritated if websites don’t offer that. The number of visitors directly correlates to revenue – whatever business you are in.

Social Network 130

Social Network Viral Social Media B2C 130

Occam's Razor

APRIL 21, 2014

Best Web Metrics / KPIs for a Small, Medium or Large Sized Business. They are actively losing money and actively creating upset customers. I'll share the same advice with you I'd shared about choosing a web analytics tool in Sept 2006… Get the nicest free tag management tool you can find. Joseph Boisseaux.

Analytics 131

Analytics Marketing Campaign Metrics 131

ConversionXL

SEPTEMBER 2, 2019

In other words, potential customers are often put off by the effort to fill out a form, and may even leave the checkout process altogether. 77% of users believe social login is a good registration solution… …and should be offered by any website, according to the aggregated research published by WebHostingBuzz.

Social Network 73

Social Network Viral Social Media B2C 73

Occam's Razor

JULY 15, 2014

Here's another example: Those of you who've read Web Analytics 2.0 Or: We missed our target for customer satisfaction because our desktop website performs horribly on mobile platforms hence we should create a mobile friendly website. I recommend a shift to Profit Per Click and Avinash Kaushik's custom attribution model.

Analytics 159

Analytics Metrics Web Ohio 159

ConversionXL

JANUARY 14, 2016

So we’ve established that focus is shifting from installs to retention , engagement, and lifetime value. If retention, engagement, and lifetime value are goals, determining which in-app events to measure is the means. Unlike the web, there are no hyperlinks in the mobile app environment. Let’s explore.

Mobile 48

Mobile Conversion Retention Campaign 48

ConversionXL

OCTOBER 4, 2018

Massive, cloud-based repositories of customer interactions, often called data lakes, are the raw source material for predictive analytics applications. And who wouldn’t want to know the exact foot (or web) traffic by month, day, and hour to streamline staffing (or allocate server resources)? customer churn. Let’s take a look.

Analytics 131

Analytics Algorithm Artificial Inteligence Campaign 131

ConversionXL

JUNE 19, 2018

Your customers are ready for the future of commerce. You need high tempo testing and experimentation throughout the whole customer journey. Where is your customer journey captured? It’s all about customer experience. It’s not about technology, but customer centricity + agility, data drivenness. Use plain language.

Technical Review 103

Technical Review Agile Analytics Conversion 103