Both Sides of the Table

JANUARY 25, 2015

I have written about the deceiving nature of early successes before – in particular in the SaaS or B2B world leading to a phenomenon called “shelfware.” Or app companies that went viral due to spammy friend requests to download in an app store only to have a community backlash and subsequent crash. Not vanity metrics.

Product 150

Product B2B Warrant Technical Review 150

ConversionXL

SEPTEMBER 20, 2021

As with most platforms, there are metrics that matter, and vanity metrics. For ASO, this happens when you prioritize downloads over long-term value. Given that most users abandon apps within 30 days post-installation, high downloads don’t lead to high audience retention, satisfaction, or revenue.

Analytics 134

Analytics Metrics Channel Video 134

David Teten

DECEMBER 16, 2015

I review a lot of board decks with a beautifully hand-crafted page with metrics for the company. Good metrics are comparable across industries; comparative ; readily understandable; and help drive decisions. Comparative means that you can compare a metric across time periods, groups of users, or competitors. Users/Customers.

Metrics 60

Metrics Analytics Balance Sheet .Net 60

Austin Startup

MAY 12, 2020

If you want to be a growth hacker, you need to focus on one part of your strategy or just one core metric you want to see. This data collection and analysis is important for both B2B and B2C, though they will certainly look very different. Growth hacking, on the other hand, is not a marketing strategy. Why such a small focus?

B2B 96

B2B Marketing B2C Startup 96

Steve Blank

MAY 29, 2011

Founders that learn are more successful : Startups that have helpful mentors, track metrics effectively, and learn from startup thought leaders raise 7x more money and have 3.5x B2C vs. B2B is not a meaningful segmentation of Internet startups anymore because the Internet has changed the rules of business. Startup Genome Report.

Technical Cofounder 333

Technical Cofounder Early Stage Startup Silicon Valley 333

ConversionXL

NOVEMBER 22, 2022

Marketing metrics are a competitive advantage. You have to track metrics you can act on. In this article, you’ll learn which metrics to measure to understand and improve marketing performance. Table of contents What are digital marketing metrics? KPIs vs. digital marketing metrics 1. Where to track bounce rate 5.

Metrics 105

Metrics Analytics Marketing Acquisition 105

Up and Running

JULY 15, 2015

50% of B2B companies find it difficult to attribute marketing activity directly to revenue results. Online goal statistics—email submissions and downloads by source, by campaign, by ad. Newsletter and other subscribers (like eBook downloads, for example). Acquisition Cost of a New Customer. Do you feel the same way?

Marketing 60

Marketing Social Media Campaign Acquisition 60

OnlyOnce

SEPTEMBER 15, 2022

Follow up with an all-hands meeting to explain what happened, why you made the choices you did—preferably with metrics to back up your decisions—what’s next for the company, and whether people who weren’t laid off are at risk in the future. (Be Sure, you don’t want someone to be able to download a whole list of contacts from HubSpot.

Salary 62

Salary Vesting Employee B2C 62

ConversionXL

AUGUST 21, 2019

When a prospect downloads your lead magnet , their journey to paying customer has only just begun—it may never finish. Most B2B leads don’t become customers. Benchmarks for download-to-customer conversion rates are scarce. of webinar leads ever convert to customers. Or at all. Watch a product demo.

B2B 131

B2B Technical Review Email Sales 131

ConversionXL

MARCH 5, 2019

If you want to send relevant emails—to sell water—you need to create an Ideal Customer Profile (ICP). Base your ICP on hard data— surveys or interviews with your existing customers or target audience. Knowing what your ideal customers look like is great, but now you need to find them. It’s the same for your emails. Recipients.

Email 130

Email Campaign Reputation San Diego 130

Occam's Razor

MAY 2, 2017

There is no golden metric for everyone, we are all unique snowflakes! :). and tell you what are the best key performance indicators (metrics) for them. In the past I’ve shared a cluster of metrics that small, medium and large businesses can use as a springboard…. If you want to play along. Don’t read what I’ve chosen.

Metrics 141

Metrics Acquisition eCommerce Analytics 141

www.forentrepreneurs.com

FEBRUARY 2, 2010

Blog About Log in Register Startup Killer: the Cost of Customer Acquisition In the many thousands of articles advising entrepreneurs on what they have to focus on to build successful startups, much has been written about three key factors: team, product and market, with particular focus on the importance of product/market fit.

Acquisition 103

Acquisition Cost Customer Entrepreneur 103

ConversionXL

FEBRUARY 27, 2019

Customers who buy through email spend 138% more than those who don’t sign up for email offers. If you’re starting a new campaign or selling a new product, you can create a baseline based on your current metrics. Likewise, customers who’ve never bought from you might need different content than repeat customers.

Email 133

Email Software Review Campaign Metrics 133

Duct Tape Marketing

JUNE 7, 2023

She is the global customer growth and innovation evangelist at Salesforce and the Wall Street Journal bestselling author of Growth IQ. Key Takeaway: Prioritizing the employee experience alongside customer experience drives business success. 06:25] In most companies, the customer interacts with their employees. [06:25]

Employee 75

Employee Technical Review Advisory Board Sales 75

ConversionXL

MAY 27, 2022

The average B2B buyer has 27 brand interactions before deciding. Marketers raise brand awareness to capture leads that are handed to sales teams to convert into customers. Only around 10–15% of B2B leads turn into paying customers, and it’s because tactics optimizing for the early stages of the funnel only cater to early-stage goals.

Demand 95

Demand Management B2B Campaign 95

ConversionXL

MARCH 24, 2016

Equally valuable is finding activities that correlate with higher customer success – whether that be RPV, LTV, or whatever metric you’re optimizing for. But how do you find these correlative metrics? What’s a Correlative Metric? But it does act as a predictive metric that you can explore with testing.

Metrics 48

Metrics Conversion Analytics Retention 48

Occam's Razor

JANUARY 24, 2011

Signing up for the Angel Card will make me a loyal customer (after all, how will I ever resist the temptation of getting a surprise birthday gift every year!). Equipment lookups, lots of downloads, decision-making tools, quote requests for renting equipment, etc. Surely not using horrible metrics like Page Views, right?

Analytics 122

Analytics Conversion Affiliate Web 122

Guy Nirpaz

NOVEMBER 13, 2011

Jon Buscall on Be Good to Your Customers believes that most engagement related activities these days are actually lead generation activities and not really about customer engagement. This article grabbed my attention as I’ve been thinking a lot lately about the whole customer engagement life-cycle for SaaS and other online services.

Customer 64

Customer B2B Lead Generation Metrics 64

Occam's Razor

SEPTEMBER 15, 2014

Company UX leaders are happy to stink less by taking the sub-optimal path of responsive design, rather than create a mobile-unique experience (your customers tend to do different things on your desktop site than your mobile site!). Mobile content consumption, behavior along key metrics (time, bounces etc.)

Analytics 141

Analytics Metrics Mobile DC 141

Duct Tape Marketing

JUNE 1, 2023

Additionally, she highlights the importance of building the right product, considering customer needs and feedback, and continuously iterating and improving based on user insights. 07:25] What role does an existing customer play for a product? [10:16] What, you know, what role does a customer, you know, existing customer base play?

Product 60

Product Framework Technical Review Cofounder 60

ConversionXL

OCTOBER 4, 2021

Email generates as much as $42 for every dollar spent , and is a top-three marketing channel for 87% of B2B and 76% of B2C marketers. In this post, you’ll learn how to overcome the challenges and reap the rewards to collect subscribers, users, and loyal customers. . Customer journeys are rarely linear. Consideration.

Email 136

Email Customer Marketing Software Review 136

Occam's Razor

JANUARY 20, 2010

End of a minor web analytics lesson on going beyond obvious metrics and never, ever, never forgetting context. Is the customer intent contained in the keywords telling you how to change / improve the page? The basic techniques you use to do search engine optimization between b2b and b2c do not change all that much.

Analytics 90

Analytics Search SEO Metrics 90

Occam's Razor

JULY 6, 2016

Yes, I worry that Analysts, and Marketers, are spending too much time with their head buried in custom reports and advance segments and smart calculated metrics and strategic or tactical dashboards. It does not matter if you are are B2B or B2C. Or, download a piece of software? This is happening on your website.

Design 86

Design Software Review Mobile Analytics 86

Guy Nirpaz

OCTOBER 31, 2011

Joel York has written extensively about the new breed of B2B buyer and the changes to the B2B sales process, especially for SaaS products. The new breed B2B buyer: it’s self-service stupid! Long story short, the key to the wallet of the new B2B buyer: Instant online gratification through efficient self-service.

B2B 51

B2B Customer Algorithm Campaign 51

Duct Tape Marketing

NOVEMBER 15, 2023

17:30] How deep into financials and metrics do you get before taking a client on? [19:01] Duct Tape Transcript Email Download New Tab John: Hello and welcome to another episode of the duct tape marketing podcast. I only work with B2B clients as well into service delivery. If you're B2B, it should be LinkedIn.

Channel 65

Channel Acquisition Framework B2B 65

Up and Running

DECEMBER 20, 2016

Despite our heroic intent, the lack of planning results in scattered messaging, inconsistent posting, and—drumroll please—a lack of reportable metrics! We’re not here to talk about vanity metrics such as likes, retweets, shares, and so on. For example, say you need to increase the number of top-of-funnel leads for your B2B company.

Social Media 60

Social Media Media Small Business Marketing 60

ConversionXL

APRIL 28, 2020

It wasn’t quite a flip from B2C to B2B, but it was close. This is the model my customers referenced when I was selling them demand-gen software in 2014. I also liked the DemandGen Framework because it considered customer expansion revenue in addition to the acquisition side , which is covered by the SiriusDecisions models.

Demand 101

Demand Revenue SQL B2B 101

ConversionXL

MAY 27, 2022

Longer customer journeys and drawn-out purchase decisions influenced by multiple touchpoints. The right idea should unite your mission with what your customers want to achieve. The metrics. B2B demand generation focuses on ROI. Vanity metrics are less important. Today’s buyers are more empowered than ever.

Demand 115

Demand Affiliate Audience Leadership 115

ConversionXL

MAY 1, 2019

Trend lines aren’t impressive if they track metrics that appear distant from business goals. Reduce the cognitive load on potential customers. As a marketer, your job isn’t to maximize information retention among potential customers. Trend lines aren’t impressive if they track metrics that appear distant from business goals.

Marketing 124

Marketing Sales Cycle Retention Differentiation 124

ConversionXL

NOVEMBER 4, 2020

moment, Time to Wow, or Time to First Value), is the moment in which your customers “get” the value of your product, like in a cartoon when the lightbulb goes off above the character’s head. Onboarding is overlooked by many companies, and customers feel the same way. moment as soon as possible. moment (a.k.a Some notable “Aha!”

Conversion 103

Conversion Email eCommerce Community 103

YoungUpstarts

FEBRUARY 29, 2016

When potential customers visit your website, they’re looking to find out whether your products or services can help them with their problems. Let’s say your company is in the B2B Software as a Service (SaaS) space. The most important metric should be the number of targeted website clicks an ad is sending to your website.

Sales 100

Sales Technical Review SEO B2B 100

Occam's Razor

JULY 22, 2013

For example, they don't account for a smart company's ability to form relationships at scale via mobile, social platforms with past, current, and, most importantly, future customers. If we are in customer service, all we care about is trying to answer the phones quickly. Don't jump. All fair and good.

Framework 163

Framework Marketing Metrics Audience 163

ConversionXL

MAY 19, 2016

Linear funnels are conducive to the traditional customer lifecycle you’re used to hearing about. All of these questions lead to pages like this… Josh suggests that actual customer journeys are much more complex than a linear funnel would indicate. Tweet It!]. Linear Funnels vs. Tornadoes: What’s the Difference?

Analytics 78

Analytics Metrics Channel Software Review 78

ConversionXL

MAY 13, 2020

Obviously, you can get a lot of information through the User Explorer report, but this is limited, not scalable, and not downloadable. Default or custom reports in Google Analytics do the job. You can also calculate more advanced and confidential metrics, such as margin instead of revenue. This is a challenge for most B2B sites.

Analytics 85

Analytics Aggregator SQL Cloud 85

Occam's Razor

SEPTEMBER 30, 2013

We'll start with digital at the highest strategic level, which leads us into content marketing, from there it is a quick hop over to the challenge of metrics and silos, followed by a recommendation to optimize for the global maxima, and we end with the last two visuals that cover social investment and social content strategy.

Analytics 154

Analytics Marketing Social Media Technical Review 154

Occam's Razor

FEBRUARY 10, 2016

I can report on pageviews and bounce rates and sessions and all the other lovely metrics we normally obsess about. Now, all those other metrics suddenly have a purpose and context. and we'll also use the Custom option to set up some goals. And, that is how it should be. That was not too hard, right?

Analytics 60

Analytics eCommerce Metrics Acquisition 60

Up and Running

MARCH 14, 2017

The importance of speaking with potential customers. The nature of the conversion and therefore the interpretation of a cost figure can vary a lot depending on whether you’re looking for signups, purchases, downloads, or what have you. See Also: Our Best Resources to Help You Find a Business Idea. Consider trade fairs or cold calling.

Business Plan 94

Business Plan PPC Lean Campaign 94