Churn Rate Customer Revenue Technical Review 
YoungUpstarts
APRIL 14, 2020
Customer experience (CX) is defined by a person’s feelings and emotions, experienced at any stage with a brand. Great CX means happy, loyal customers who not only trust your brand, but are active advocates of it. . CX is an integral part of the wider Customer Relationship Management (CRM) concept.
VC Cafe
FEBRUARY 21, 2023
It’s not just the competition against the incumbents and the large tech platforms that founders has to worry about, but most importantly is the company’s performance and product market fit. Understanding the benchmarks on conversion, retention, and churn for your business is therefore critical. How are we doing?
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David Teten
DECEMBER 3, 2019
When I met my now-wife, I realized that any technology that can find me a spouse is a killer app. I’d argue that the same type of technologies that have revolutionized dating can revolutionize our industry. . I walk through below how progressive investors are using technology and analytics throughout all of their operations.
Duct Tape Marketing
MAY 30, 2024
Key Takeaways Chris Martinez’s journey underscores the importance of strategic pivots, understanding customer needs, leveraging technology, building a strong team, and continuous learning. By pivoting to a specialized niche, he aligned his services with client demands, enhancing efficiency and scalability through technology.
Both Sides of the Table
MARCH 19, 2013
And of course the most successful technology companies: Google, Facebook, Salesforce.com [duh], Oracle, Microsoft all have loads of sales people. We only want software revenue.” If you’re an early-stage enterprise startup services revenue is exactly what you need. How do you get referenceable customers?
ConversionXL
OCTOBER 30, 2021
The marketing and sales funnel is a time-tested framework for mapping the customer journey. However, with every new technology, channel, and distraction served up by the internet, that journey becomes less linear, and the traditional funnel becomes less relevant. Image source. Image source. Which marketing tactics converted them?
ConversionXL
MARCH 17, 2021
At the time we were planning a workshop for B2B tech startups from the IMEC accelerator (Ghent, Belgium) and had a chance to interview many of the companies that had signed up. Buyers became more critical due to a reduction in reosurces and as a result the entire process started to involve more people ultimately taking longer to close.
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