Startup Professionals Musings

DECEMBER 30, 2022

As a potential investor, I always think of the high rate of failure of disruptive technologies, due to the longer learning curve of customers, infrastructure change consistently required, and higher marketing costs. Before you act, shut up and listen to employees, customers, and futurists. If you can’t measure it, you can’t manage it.

Technical Review 252

Technical Review Silicon Valley Software Review Metrics 252

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Technical Review 249

Technical Review Salary Metrics Matching 249

Startup Professionals Musings

DECEMBER 13, 2019

It’s always tempting to think that more product variations will satisfy more customers and lead to new sales. Some chaos is normal in every new business, but many wait far too long before they install metrics based on “best practices,” and fail to attack obvious bottlenecks with a vengeance. Excessive support and return activities.

Technical Review 306

Technical Review Metrics Social Media Channel 306

The Startup Magazine

MARCH 8, 2024

Poorly managed debt can lead to financial strain, decreased creditworthiness, and even bankruptcy. You may need funding for new equipment, hiring additional staff, expanding facilities, or investing in marketing and advertising campaigns. While debt can provide necessary funds for expansion, it also comes with risks.

Finance 121

Finance Technical Review Metrics .Net 121

Up and Running

SEPTEMBER 27, 2022

97% of business owners say that online business reputation management is important. Let’s explore the breadth of your digital footprint and help you establish a framework for managing your reputation online. Online or digital reputation management is the act of influencing how people perceive your company or brand online.

Reputation 130

Reputation Management Small Business Software Review 130

Both Sides of the Table

APRIL 4, 2011

You Manage What you Measure. One of the things I discuss the most with the portfolio companies I’m involved with is that “you manage what you measure.”. Having a set of metrics that you watch & that you feel are the key drivers of your success helps keep clarity. On measurement. That’s not acceptable. Is it 4/1,000?

Metrics 346

Metrics Startup Acquisition SEM 346

Up and Running

APRIL 22, 2021

Such include: Lack of enough financial resources Insufficient market demand for the goods and services Having the wrong team on board Inability to keep up with the competition Improper management practices. Our article will explore how to go about setting up business standards to better manage these potential developments.

Small Business 97

Small Business Management Technical Review Employee 97

Up and Running

SEPTEMBER 27, 2022

97% of business owners say that online business reputation management is important. Let’s explore the breadth of your digital footprint and help you establish a framework for managing your reputation online. Online or digital reputation management is the act of influencing how people perceive your company or brand online.

Reputation 115

Reputation Management Small Business Software Review 115

Duct Tape Marketing

MAY 11, 2022

Why Call Tracking Metrics Matter To Your Marketing Efforts written by John Jantsch read more at Duct Tape Marketing. Key Takeaway: Today, it seems as though there’s a never-ending list of channels and ways in which your customers can communicate with you and your business. Marketing Podcast with Todd and Laure Fisher.

Metrics 85

Metrics Marketing Software Review Cofounder 85

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Technical Review 385

Technical Review Salary Metrics Matching 385

Startup Professionals Musings

DECEMBER 10, 2017

Even after many years mentoring entrepreneurs and advising businesses, I continue to be surprised by the primary focus on products and processes, and the often incidental attention to hiring and nurturing the right people. It’s the same for customers and products, where analytics have long proven their value.

Management 134

Management Analytics Open Source Hiring 134

View from Seed

SEPTEMBER 9, 2014

Many startup CEOs hire COOs or launch companies with a co-founder carrying the title. When should founders hire one? Do you need highly skilled functional managers or do you need a true partner? Suffice to say, if you’re hiring a COO at your startup, you’re about to make some tough tradeoffs. Based on what criteria?

Hiring 336

Hiring Cofounder Startup Technical Cofounder 336

Startup Professionals Musings

JANUARY 15, 2020

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. Modern information management tools. People relationship focus.

Valuation 311

Valuation Technical Review Due Diligence Leadership 311

Up and Running

MAY 17, 2016

That’s what turns planning into management, with a cycle I call P-R-R-R, for plan-run-review-revise. Taking steering one step further, let’s suggest that good planning, with milestones and metrics, is something like steering with the aid of a GPS. Metrics give you tracking and accountability.

Metrics 80

Metrics Social Media Business Plan Advertising 80

Duct Tape Marketing

NOVEMBER 8, 2023

Key Takeaway: In the world of customer experience, mishaps are inevitable. However, by approaching customer recovery with style, empathy, and exceptional ownership, businesses can turn these situations into opportunities to create raving fans. 15:10 What are the best strategies for fixing a poor customer experience? [17:56]

Customer 77

Customer Technical Review Employee Artificial Inteligence 77

Up and Running

DECEMBER 6, 2021

Our skills and expertise go well beyond that, encompassing brand management, the art of persuasion, understanding nuanced audiences and channels, a genuine flair for language crafting and creative writing, and borderline-obsessive grammar knowledge.”. Furthermore, metrics help you continually refine and improve your marketing over time.

Small Business 153

Small Business Marketing Software Review Technical Review 153

Mucker Lab

OCTOBER 10, 2023

In navigating the transition from founder-led sales to a structured approach, the pivotal question arises: when to hire a Sales Development Representative (SDR) or an Account Executive (AE) ? If there are inbound leads, the situation is different; hiring an AE might be suitable if these leads align with the ideal customer profile.

Early Stage 78

Early Stage Sales Developer Development Team Review 78

Steve Blank

OCTOBER 15, 2019

What had previously been a strength – their great management processes – now holds back their ability to respond to new challenges. Once upon a time every great organization was a scrappy startup willing to take risks – new ideas, new methods, new customers, targets, and mission. However, their biggest obstacle is internal.

Government 315

Government Technical Review Acquisition Metrics 315

Startup Professionals Musings

DECEMBER 27, 2019

My simple answer is that they keep their focus on customers, rather than technology. Thus I was pleased to see the evidence confirming that perspective in a new book, “ The Amazon Management System ,” by Ram Charan and Julia Yang. Jeff Bezos has kept his focus on customers. Incorporate AI-powered data and metrics systems.

Global 308

Global Marketing Technical Review Algorithm 308

YoungUpstarts

FEBRUARY 13, 2019

If you can’t keep the customers who sign up with you, you’re going to quickly find yourself in trouble. I get calls all the time from clients struggling to retain new customers. The point is, before you change your pricing, you need to dig deeply into what’s really driving your customers away.

Customer 173

Customer Technical Review Retention Acquisition 173

Both Sides of the Table

NOVEMBER 14, 2017

There is nothing more pure than building a product, putting it out in the world and seeing paying customers using your product and in some cases loving it. As a startup in this phase you often raise capital, get press, hire staff and everything feels possible. How long does it take me to pay back my original customer acquisition costs?

Operations 286

Operations New York City Technical Review Startup 286

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 230

Customer Technical Review Startup Salary 230

Duct Tape Marketing

JUNE 8, 2023

Successful Remote Work Through Asynchronous Management written by John Jantsch read more at Duct Tape Marketing Marketing Podcast with Liam Martin In this episode of the Duct Tape Marketing Podcast , I interview Liam Martin. Key Takeaway: Asynchronous management is a crucial approach for effectively managing remote workers.

Management 68

Management Cofounder ChatGPT Leadership 68

Hearpreneur

OCTOBER 25, 2023

The expansion of e-commerce should also bring about seeing returns as a strategic lever, similar to how companies used faster delivery to drive customer experience and revenue. However, if you do manage to find success, the rewards can be significant. The current returns process has too many touchpoints where shrinkage can happen.

eCommerce 128

eCommerce Omaha Entrepreneur SEO 128

Steve Blank

JANUARY 17, 2023

I don’t have a killer idea, or a technical team, but I do know how to build, grow, and manage teams.”. The studio’s internal team builds the minimal viable product, then validates an idea by finding product/market fit and early customers. Firms asking for greater than 60% are actually hiring an employee rather than a founder.

Technical Cofounder 346

Technical Cofounder Intellectual Property Technical Review Incubator 346

The Startup Magazine

MAY 22, 2018

At this stage of a company, all employees of the company need to proactively focus on customers and their receptivity to the offering. For these startup companies, the client success team does not falter as the company grows because they adjust to the changing expectations of customers as the request volumes grow. The Founding stage.

Customer 80

Customer Early Stage Churn Rate Startup 80

Austin Startup

FEBRUARY 1, 2018

(Almost) everything you need to know (but are afraid to ask) before you wistfully ask a product manager to coffee so they will help you find a job. TL;DR Product management is a unique and poorly understood discipline, especially as it applies to software and other tech-related companies.

Management 85

Management Product Technical Review Software Review 85

The Startup Magazine

OCTOBER 19, 2020

Similarly, customers are more knowledgeable, aware, and conscious to choose from the variety out there, which slows down the company’s revenue and growth. With appropriate data analytics, a business can predict and comprehend the market, competition, customer demands, etc. you can align your products’ improvements.

Technical Review 152

Technical Review Forecast Analytics Social Media 152

Startup Professionals Musings

MAY 29, 2019

A platform is a business model and capability that can be accessed and customized by external users. Create and practice an obsession over customers. Make sure everyone knows it’s their job to maintain empathy and exceed customer expectations. Institute deep metrics measuring all aspects of the customer experience.

Artificial Inteligence 222

Artificial Inteligence Agile Technical Review Demand 222

ConversionXL

JUNE 16, 2022

A marketing playbook is a reference guide that outlines how a business will manage its marketing on a particular channel or campaign. They map out a repeatable process to avoid chaos and confusion in your team and with customers. So, how can marketers align every department for a consistent customer experience? Positioning.

Campaign 149

Campaign CTO Marketing Social Media 149

Startup Lessons Learned

DECEMBER 23, 2009

Lessons Learned by Eric Ries Wednesday, December 23, 2009 Why vanity metrics are dangerous In a previous post, I defined two kinds of metrics: vanity metrics and actionable metrics. In this post, Id like to talk about the perils of vanity metrics. My personal favorite vanity metrics is "hits."

Metrics 167

Metrics San Francisco Lean Continuous Deployment 167

OnlyOnce

FEBRUARY 1, 2023

(Post 1 of 4 in the series of Scaling CCOs) Very few startups start life with a Chief Customer Officer, even though customers are the lifeblood of every startup; instead, you’ll likely start your customer service organization with a “jack of all trades” account manager position. Specialized roles and multiple teams (e.g,

Hiring 62

Hiring Customer .Net Metrics 62

YoungUpstarts

NOVEMBER 19, 2020

People refers to the management and employees that are currently employed by the business. Committed employees and tenured management teams can act as a value driver as they are directly involved with the direction and growth of your company. You should always design with the customer experience in mind.

Exit Strategy 246

Exit Strategy Intellectual Property Valuation Metrics 246

YoungUpstarts

JUNE 9, 2019

For many remote (and even regular) companies, company culture is something ethereal and abstract: while the most important metrics (customer engagement and satisfaction, employee turnover and retainment) are closely monitored, features like company culture are often neglected. by Denis Kryukov from Soshace.

Balance Sheet 159

Balance Sheet Web Development Software Engineering Retention 159

Up and Running

MARCH 25, 2019

For newer businesses, it can be even more difficult due to a smaller budget and fewer loyal customers. In comparison to online retailers, brick-and-mortar businesses are typically short on what has become the most important component of marketing today—actual customer data. How customer data is collected using guest WiFi.

Customer 108

Customer Marketing Analytics Campaign 108

Board Effect

AUGUST 18, 2023

ESG Requires Scrutiny The practice of ESG means scrutiny on your own internal procedures: Are you hiring with diversity in mind? The credibility of your organization depends on identifying and managing these issues. That’s where technology in the form of board management software comes in.

Technical Review 52

Technical Review Technology Metrics Software Review 52

ConversionXL

SEPTEMBER 13, 2017

You’ve been acquiring a ton of customers lately for your SaaS company. More customers, more money. So you throw your energy into your customer funnel. Why do customers leave, or use the service less, often without saying anything? Why do customers leave, or use the service less, often without saying anything?

Customer 110

Customer Churn Rate Metrics Retention 110