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Airbnb S-1 (Part 1): So How Profitable Is This Thing Really?

View from Seed

You can read various articles out there which will give you the cursory facts about Airbnb like their overall revenue or profitability or how their business has faired here in 2020 in the COVID environment. But even with this profitable Q3, on a trailing twelve months (TTM) basis Airbnb has a GAAP net loss of >$1 billion.

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Chewy S-1: Category Leadership + Conveyor Belt Into Consumers’ Homes

View from Seed

revenue business still growing >50% YoY? Embedded Growth From Existing Customers. One of the key features of Chewy’s business is the recurring nature of customer purchases. Chewy now has over 10 million customers, repeat purchases by existing customers account for approximately 90% of their revenue today.

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Net Dollar Retention vs. Net Revenue Retention

VC Adventure

Net Dollar Retention (NDR) and Net Revenue Retention (NRR) are both important measurements in any business but many companies conflate the two or (more frequently) only report on one. Their effect on a business and can be hidden in aggregate data and a sense of their impact is lost.

Retention 102
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Chewy S-1: Category Leadership + Conveyor Belt Into Consumers’ Homes

Agile VC

revenue business still growing >50% YoY? Embedded Growth From Existing Customers. One of the key features of Chewy’s business is the recurring nature of customer purchases. Chewy now has over 10 million customers, repeat purchases by existing customers account for approximately 90% of their revenue today.

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“Customer First” Healthcare

abovethecrowd.com

While other industries often speak of being “customer centric” or “putting the customer first,” the U.S. healthcare system rarely thinks of the patient as a customer. healthcare market is the least customer centric of any customer service industry. One could go even farther, and suggest that the U.S.

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Customers Love Free Stuff … But That’s Not Your Problem

abovethecrowd.com

Marketing 101: Customers love free stuff. As a result, it is a common marketing practice to offer things “for free” in order to impact customer behavior or encourage customer loyalty. Customers have shown again and again that they really love free stuff. You know what customers like more than free stuff?

IPO 82
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The Most Important Business KPIs. (Spoiler: Not Conversion Rate!)

Occam's Razor

All revenues from your subscription are donated to charity. Revenue is what the customer will pay for a product or a service. Hopefully, you spend less on acquiring the order than the revenue you earned. As an example, revenue from selling an iPhone is approx. Gross Profit is revenue minus Media Costs minus CoGS.