article thumbnail

“Peace of Mind” Businesses

View from Seed

They often require huge amounts of capital to even get in the game, or a very clever marketing hook or defensible channel to get initial traction. If one is able to scale the initial barrier to entry, they can be rewarded with great customer retention and potentially amazing gross margins.

Retention 196
article thumbnail

How To Keep Your Company Alive – Observe, Orient, Decide and Act

Steve Blank

Ask yourself: Are there now new customers, new services and new channels to pursue? How can you shift focus to customer retention versus acquisition? They may have seen new ideas from other companies in their portfolio so be open to additional suggestions. What do you think is the right thing to do?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Path to the Minimum Viable Product

Steve Blank

In other words, you prove retention. An MVP tree has three main components—customer archetypes, jobs to be done, and execution—and we’ll walk you through them step by step with a case study of Roku, a former portfolio company we’ve been fortunate to see execute from a $20 million first VC round to what is now a $50 billion public company. (To

Product 436
article thumbnail

Metrics: A double edged sword

The Equity Kicker

Calculating an accurate CPA by channel is a good example of something that sounds simple, but is notoriously difficult in practice. Last night, I was talking with one of our portfolio companies which is particularly well run. So entrepreneurs do the best they can, and develop proxy metrics.

Metrics 87
article thumbnail

Email Marketing: Campaign Analysis, Metrics, Best Practices

Occam's Razor

Email remains an immensely credible and profitable channel, with an immense reach to boot. To not have it as an active part of your marketing portfolio is sub-optimal. Your company cross-channel outcomes data. Multi-channel customer purchase behavior, customer lifetime value. Your website data. How much do you stink?

Metrics 137
article thumbnail

30 Entrepreneurs Explain the Future Trends They See in Their Industry

Hearpreneur

Omni-channel messaging will become even more crucial as more organizations adopt this strategy, especially during a pandemic. Consumers make purchases through a number of channels, ranging from YouTube to Facebook, making it difficult to categorize their behavior. Thanks to David Wurst, Webcitz ! #4- Photo Credit: Mark Valderrama.

article thumbnail

How Startups Can Use Metrics to Drive Success

Both Sides of the Table

One of the things I discuss the most with the portfolio companies I’m involved with is that “you manage what you measure.”. If you can break this down by channel that you’ve acquired them from this is obviously better. The next step after measuring the customers you’re adding is to add the “cost to acquire” by channel.

Metrics 346