Occam's Razor

FEBRUARY 28, 2017

To ensure customer delight was delivered in a timely manner, it was also decided that Average Call Time (ACT) would now be The success metric. The success metric, ACT, did go down. That ACT was an activity metric was terrible – if you have a The success metric, it should always be an outcome metric. Another issue.

Metrics 60

Metrics Analytics Acquisition Naming 60

Occam's Razor

JULY 24, 2018

work (collection, processing, reporting, analysis), processes, org structure, governance models, last-mile gaps , metrics ladders of awesomeness , and… so… much… more. Remember, tools, work, processes, org structure, governance models, last-mile gaps, metrics ladders of awesomeness, and… so… much… more. The Impact Matrix.

Analytics 93

Analytics Framework Metrics Algorithm 93

Occam's Razor

DECEMBER 6, 2010

In a world where we are overwhelmed with data and metrics and key performance indicators and reports and dashboards and. I must forewarn you that my hidden agenda is also to expose to you metrics you might not be using, views of data that you might be ignoring, best practices that are of value and teach you how to fish.

Analytics 125

Analytics Web Customer SEM 125

Occam's Razor

APRIL 21, 2014

If you can fix that, more revenue will immediately flow into your client's bottom-line. Find campaigns where they are spending most money, lower the bounce rate and reduce acquisition cost. I believe these two posts with a collection of some of my favorite metrics will inspire you: 1. They will show affection towards you.

Analytics 131

Analytics Marketing Campaign Metrics 131

ConversionXL

AUGUST 30, 2018

The key is to connect user research to an improved user experience and, in turn, an increase in customer retention, leads, or any other metric for which C-suite members are accountable. The finance team understands that content customers are less likely to churn and destabilize revenue flows. Good UX can help with each of those things.

Design 111

Design Framework Product Development Technical Review 111

Occam's Razor

AUGUST 13, 2012

Simply because you are going to bump into privacy and government regulations. That means: All of these metrics are off. This is problem for governments, privacy regulators and the public to solve. This is exactly why the Page Value metric (in the past called $index value) was created. So accept what you can do.

Analytics 124

Analytics Channel Metrics Web 124

Up and Running

APRIL 27, 2012

Entrepreneurship in Britain continues to remain very much in vogue, ably assisted by heavy backing from most quarters (not least the media and government). A more fundamental problem that entrepreneurs can control, however, is related to their understanding of the key revenue drivers of their businesses. Most meaningful metrics.

Metrics 68

Metrics Nigeria Ratchet Churn Rate 68

Austin Startup

JUNE 26, 2019

We tried, and opted out of, potentials for pivots; we pitched for game-changing partners and acquisitions that did not ultimately convert. Even though most of this message was already drafted, we also had a Hail Mary of a final acquisition conversation that closed the following morning. That’s a metric! Hello Chris Yeh!)

Silicon Valley 54

Silicon Valley Startup B2C Sweat Equity 54

Duct Tape Marketing

SEPTEMBER 10, 2019

And I’m guessing one of them certainly is a lot of, “What’s the revenue? So what’s your top-line revenue? The more revenue you have, the more valuable your company is going to be, generally. The more revenue you have, the more valuable your company is going to be, generally. Here’s why.

Entrepreneur 49

Entrepreneur Switzerland Revenue Differentiation 49

Steve Blank

FEBRUARY 23, 2016

In other words, how can we adapt the Business Model Canvas when the metrics of success for an organization is not revenue? From Revenue Streams to Mission Achievement. What if you’re a government or a military organization or part of the intelligence community? Revenue Streams changes to Mission Achievement.

Business Model 120

Business Model Revenue Channel Community 120

Startup Lessons Learned

OCTOBER 23, 2013

It provides a basic introduction to analytics as they apply to Lean Startup, including sections on what metrics to use and how to interpret them. For instance, Ben lists out the worst of the “vanity metrics,” a term that describes appealing but meaningless or misleading numbers. Alistair: There are plenty. Consider a restaurant.

Analytics 167

Analytics Lean Widget Metrics 167

Cracking the Code

OCTOBER 10, 2008

Be prepared to cross the desert - SaaS requires R&D and sales expense up front for a multi-year stream of revenue, so it demands enough investment capital to fund 4+ years of runway. Effectively measuring and understanding your CAC and CLTV metrics are key to future success. Great list! I particularly agree on points #2 and #4.

Software Review 48

Software Review North America Europe Metrics 48

Occam's Razor

JULY 13, 2017

Oh, or your main traffic sources and the visitor acquisition metrics? For example… Let’s say they end up looking at Visitors, Conversion Rates, and Revenue. Why not build in a model where the decision maker can change Conversion Rates, to see the impact on Revenue? Show impact on Revenue and Profit.

Analytics 124

Analytics United States Audience Cyprus 124

Software By Rob

NOVEMBER 16, 2009

He also looked at calculating the cost of a customer acquisition (COCA) and a customer’s lifetime value (LTV), as well as the customer happiness index (CHI) which is a good indicator of how long they will stay your customer. Simplicity is mostly a way to avoid looking like you’re releasing a product that lacks features.

Software Review 47

Software Review Software San Francisco RSS 47

ConversionXL

NOVEMBER 22, 2016

But at least if you’re working on an eCommerce site, you have clear metrics to hit. Government agencies. But many times, they’re dealing with non-financial metrics or competing online goals. A government agency could exist to provide accurate information to individuals trying to find voting locations or their local DMV.

Conversion 48

Conversion Metrics Analytics Non-Compete 48

Growthink Blog

APRIL 22, 2012

Will it be your cash flow, recurring revenues, or potential for significant future growth? Similarly, an acquirer will ask: How easy will it be to run this business after acquisition? In such a case, even just one or two clients leaving could materially hurt revenues and possibly bankrupt the company.

Product 78

Product Revenue Acquisition Database 78

Women Entrepreneurs Can

MAY 9, 2019

These folks are accessible across any industry and are particularly useful for entrepreneurs who have moved beyond the seed stage of financing, but don’t yet have the significant revenue needed to court venture capital funding. Venture capitalists are used only after a startup has begun to show a significant amount of revenue.

Programming 40

Programming Sweat Equity Startup Private Equity 40

maplebutter.com

JANUARY 8, 2013

Written By Dan Martell on February 2nd, 2012 | Category: Hiring LeanStartup Marketing Metrics Startup Life | 6 Comments. Building Metrics / Usage Reports / KPI 3. Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. Why do I do it?

Technical Review 44

Technical Review Startup Cofounder Software Review 44

Occam's Razor

JANUARY 7, 2014

If the company has the revenues or size, it is important to hire for both roles to ensure the ROA will be positive. They are generic mash-ups that tailor to almost no one's needs, and more often than not contain awful things like nine not-really-thought out metrics for one dimension in a report. Total revenue. App Installs.

Analytics 140

Analytics Web Metrics DC 140

Seeing Both Sides

OCTOBER 24, 2015

Many blogs suggest you simply divide 1 by your monthly churn rate to get to a number of months of duration that you can expect to collect revenues from your customer. Thus, if your average monthly churn rate is "c", the number of months of revenue you will receive over the lifetime of a customer is 1/c. A monthly churn rate of 1%?

Churn Rate 20

Churn Rate Early Stage Revenue Metrics 20

betashop.com

OCTOBER 8, 2012

From the start we said that we would never make a decision as to what features to build or what products to sell based on revenue alone, rather we would focus on things that make our customers smile and by doing so lots and lots of revenue will fall out over time. Jason is also an investor in and Board Member at RJ Metrics.

Technical Review 108

Technical Review Technology Software Review Valuation 108

Occam's Razor

JUNE 1, 2010

This year they were joined by senior Canadian government officials. You can measure revenue and economic value! Leverage powerful metrics like Loyalty, Recency , Brand Perception , Task Completion Rate , Size of Second Level Network , Competitive Share of Voice and more. My choice was the above thought, faith & data.

Marketing 92

Marketing Channel Web Metrics 92

VC Cafe

JANUARY 16, 2011

Spacecom is offering a wide range of Pan African satellite services, including: Cellular backhaul, Rural telephony, Broadband VSAT networks, e-government, e-learning, e- health, Direct To Home (DTH) Multi-channel platforms, DSNG, Video Distribution & Contribution. 4G/LTE and WiMax networks and provide full cell awareness. Amos Spacecom.

Mobile 103

Mobile Securities and Exchange Commission Flash IP 103