Back in December 2009 when Patrick Vlaskovits and I first contemplated our Customer Development book , I was noodling around with a graphic to illustrate the integrate Dave McClure’s Pirate Metrics with Customer Development activities. The order (and truly, the metrics themselves) are dependent upon your business model. MORE >>

Having a set of metrics that you watch & that you feel are the key drivers of your success helps keep clarity. And the more public you can make your goals for these key metrics the better. You will likely have multiple sets of metrics you keep depending on the company’s stage, one’s function in the company and level. Don’t. MORE >>

I'm excited for 2011, and I want to share some of my plans for the coming year. Much more is needed, and 2011 will see the first few buds of that research project flower. In 2011, we will do sllconf again, probably in mid-May. believe 2011 will be even better. Here's to 2011 Thank you, 2010. Verdict: FAILURE. MORE >>

I see lots of posts on the interwebs about SaaS metrics but rarely see the same for e-commerce. Both are data driven and so capturing the right metrics in a dashboard is a key success factor. Management MetricsSo without further ado, here is the dashboard we built at Modasuite. Commerce dashboard. MORE >>

Here are four metrics your business can’t afford to ignore: Cost to Acquire Customers (CAC). Why do these two metrics matter so much? In fact, all three are great leading indicators of problems—or successes—to come, both in other metrics and for your business overall. Every business focuses on profit and loss. MORE >>