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Conversion, retention and churn benchmarks

VC Cafe

Understanding the benchmarks on conversion, retention, and churn for your business is therefore critical. Retention : The percentage of customers who continue to use a product or service after a certain period of time, typically measured over weeks, months, or years. Retention over 50% is considered top quartile.

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Leveraging Technology for a Strong Board Email Retention Policy

Board Effect

Why Do Corporations and Organizations Need an Email Retention Policy? All corporations and organizations need to have an email retention policy because they are subject to many laws, regulations and liabilities. Email retention requirements vary substantially. The policy should cover all emails sent and received by the company.

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Document Retention Policy: Best Practices for Boards

Board Effect

In a perfect world, your nonprofit will never need to rely on your document retention policy. If your board ever has to face the distressing circumstances of dealing with allegations or litigation, having a document retention policy could save the day. Why Does Your Nonprofit Need a Document Retention Policy?

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Selecting a Software Development Company in 2024

TechEmpower

Some of the information below will apply. Client Retention: Do they have repeat or long-term clients? This article will primarily focus on locating and evaluating development companies, rather than design firms. If you require user interface or graphic design, the selection process will differ slightly.

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Turnover Troubles: 5 Mistakes Businesses Make That Drive Customers Away

The Startup Magazine

Below, we explore five common mistakes that drive customers away, including how they can be avoided to ensure customer retention and satisfaction. Inconsistent Quality Consistency is the key to maintaining customer retention and loyalty. However, many businesses unintentionally make mistakes that lead to customer turnover.

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How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

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5+ Customer Retention Tips From Experts for Small Business

ReadWriteStart

Your retention strategy is the most powerful strategy you will want to deploy. This can be your first retention strategy. After-Sales is a great retention strategy to get more from each customer and keep the vital relationship between the business and them. Customers often judge a business on how they handle customer complaints.

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