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Talk about bad advertising!

Mike Michalowicz

What opportunities are you missing because of bad advertising? The post Talk about bad advertising! appeared first on Mike Michalowicz.

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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

How they see you deal with and talk about peers, partners, team members, and customers tells them what the real rules of conduct are for customer service. Customer service is not just handling exceptions, something that you can think about later, once the business is up and running.

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I Haven’t Seen A Startup Yet Thrive Without Marketing

Startup Professionals Musings

His view is that word-of-mouth is an unsolicited consumer action, positive or negative, which usually fades quickly, like a good or bad restaurant review. Think of a brand evangelist team online as people blogging about your product, or posting links to it in every forum. Develop viral content. That’s a double death wish.

Viral 348
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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

How they see you deal with and talk about peers, partners, team members, and customers tells them what the real rules of conduct are for customer service. Customer service is not just handling exceptions, something that you can think about later, once the business is up and running.

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Leaving Government for the Private Sector – Part 2

Steve Blank

I discovered that while I know a lot about tradecraft-related security and how to stay alive for the first minutes of an ambush, I know little about building security and computer systems security. The role broadly is to protect a company and its people/users (or multiple companies) by tracking bad actors and threats.

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Viral Marketing And Word-of-Mouth Require Investment

Startup Professionals Musings

His view is that word-of-mouth is an unsolicited consumer action, positive or negative, which usually fades quickly, like a good or bad restaurant review. Think of a brand evangelist team online as people blogging about your product, or posting links to it in every forum. Develop viral content. That’s a double death wish.

Viral 268
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How Boards Need to Evolve Over Time

Both Sides of the Table

I’ve written a few posts about boards recently as part of a series on the subject. I admit that I haven’t yet read it but I’ve had numerous discussions with Brad over the years about board structure & conduct and consider him a mentor on the topic. I know there are bad investors who do bad things.