How developers should manage customer support when their app goes viral
The Next Web
NOVEMBER 18, 2013
Tiny, unknown apps can suddenly go viral and, seemingly overnight, grow to millions of users. By the time Instagram was purchased by Facebook in April of 2012, the app had more than 40 million users, but only a 13-person team. On average, every employee—including the CEO—supported more than 3,000,000 users.
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