“Customer First” Healthcare
abovethecrowd.com
DECEMBER 18, 2017
In their marvelous book, Lean Solutions , James Womack and Daniel Jones unpack what it means to apply the discipline of lean manufacturing to service industries. From 2004 to 2014, the average payments for coinsurance rose 107% from $117 to $242. That same shift is now coming to healthcare. Clearly the market is speaking.
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