Startup Professionals Musings

OCTOBER 24, 2022

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Customer 263

Customer Product Social Network Internet 263

YoungUpstarts

APRIL 18, 2023

Your success as a businessperson depends on building quick trust with new customers and business contacts. The post Build A Fast Personal Bond With New Customers And Business Contacts appeared first on Young Upstarts.

Customer 239

Customer 239

Startup Professionals Musings

AUGUST 14, 2021

With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.

Customer 426

Customer Social Media Internet Public Relations 426

Startup Professionals Musings

JULY 10, 2021

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

Customer 434

Customer Social Media Demand Aggregator 434

Startup Professionals Musings

DECEMBER 25, 2021

Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. You may think this is only important to your marketing and sales people, but in reality it doesn’t matter how great your product or technology might be, you won’t succeed if you don’t understand your target customer decision process.

Customer 346

Customer Entrepreneur Startup Sales 346

YoungUpstarts

DECEMBER 26, 2022

Are you just starting and looking to obtain your first 100 customers? A business is a hobby until you receive your first 100 customers. The post How To Get Your First 100 Customers appeared first on Young Upstarts.

Customer 223

Customer Acquisition 223

YoungUpstarts

JANUARY 18, 2023

The goal of customer analytics is to understand customers better and make data-driven decisions that improve the customer experience. The post Customer Data Analysis: Why Is This Important For Businesses? appeared first on Young Upstarts.

Customer 234

Customer Analytics 234

Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Customer 378

Customer Metrics Employee Hiring 378

Startup Professionals Musings

APRIL 14, 2021

Yet, these days, I am seeing overwhelming evidence that customer buying decisions, especially with consumers, are often based on emotional and psychological factors , including passions from others, your experience, and social relationships. Other startups use technology to provide personalized products to all customers.

Customer 434

Customer Social Media Entrepreneur Dividend 434

Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

Customer 384

Customer Bandwidth Design Entrepreneur 384

YoungUpstarts

JUNE 10, 2021

Creating unique customer experiences sets you apart, signaling to customers that they’re appreciated and essential to shaping the success of your business. The post Customer Experience-Based Business Models Lead To Greater Customer Loyalty appeared first on Young Upstarts.

Business Model 257

Business Model Customer Management 257

Startup Professionals Musings

DECEMBER 13, 2020

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Start with feedback from real customers, set measurable objectives, and make sure rewards and incentives are tempered by customer experiences, rather than only internal thresholds.

Customer 419

Customer Entrepreneur Startup Leadership 419

YoungUpstarts

DECEMBER 12, 2022

Janelle Barlow shares a few tips on how to manage online complaints from dissatisfied customers that can destroy a company's reputation. The post Skillfully Manage Online Attacks From Dissatisfied Customers appeared first on Young Upstarts.

Customer 208

Customer Management Reputation 208

Startup Professionals Musings

MAY 9, 2022

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers. Build relationships and stop surveying customers.

Customer 311

Customer Employee Conversion Startup 311

Startup Professionals Musings

FEBRUARY 21, 2021

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

Startup 386

Startup Customer Differentiation .Net 386

Startup Professionals Musings

FEBRUARY 4, 2023

Businesses see this as the Holy Grail for finally being able to predict who, where, and when customers will buy their existing solutions, and what their future solutions must look like to be attractive. According to published estimates , ninety percent of the data in the world today was captured in the last two years, at roughly 2.5

Customer 291

Customer Social Media Analytics Finance 291

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 287

Customer Metrics Community Social Media 287

Startup Professionals Musings

SEPTEMBER 16, 2020

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 404

Customer Social Media Entrepreneur Media 404

YoungUpstarts

MARCH 22, 2023

Growing customer loyalty and building a positive brand reputation is more important than ever these days. The post How Brands Can Build A Positive Reputation And Grow Customer Loyalty in 2023 appeared first on Young Upstarts.

Reputation 232

Reputation Customer Marketing 232

Startup Professionals Musings

AUGUST 22, 2021

Every business I know is intimately familiar with outbound marketing, or pushing your message out to customers through email, newspaper, and television advertising. Only a few really understand the process and value of inbound marketing, for pulling customers to your brand. Don’t just monitor – engage customers.

Marketing 430

Marketing Customer Social Media Engineer 430

Startup Professionals Musings

MARCH 29, 2021

New generations of customers respond better to the “ participative ” approach, where they get to provide input via social media and the Internet. Some call it a move from always “ hunting ” for new customers in the wild, to “gardening” or nurturing loyalty and value from the ones you already have.

Marketing 425

Marketing Customer Social Media Media 425

YoungUpstarts

FEBRUARY 8, 2023

Offering customer financing options can bring many benefits to businesses, including increased sales, increased customer loyalty, improved cash flow, and reduced risk. The post Customer Financing 101: Understanding The Basics Of Offering Financing Options appeared first on Young Upstarts.

Finance 212

Finance Customer Sales 212

deal architect

JANUARY 11, 2023

The book relies heavily on conversations with SAP, customer, partner, The SAP Business as Unusual book by Thomas Saueressig and Peter Maier was released at the end of December. click on badge on left to link to the Amazon page).

Customer 221

Customer Video Partner Conversion 221

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 308

Customer Social Media Social Network Startup 308

Startup Professionals Musings

FEBRUARY 25, 2022

I’m sure you have all noticed how today’s customers have changed the way they shop, but I still find, as an advisor and consultant, that many of you aren’t sure how to deal with the new mode, or are still waiting for things to get back to the old normal. Convenience is in the eye of the customer, not your company.

Demand 318

Demand Customer Startup Dividend 318

YoungUpstarts

FEBRUARY 17, 2022

A customer-centric approach will positively impact your business and profits. Applying these principles to improve your customer support and your customers’ satisfaction with your company and product. The post 4 Tips For Improving Customer Support appeared first on Young Upstarts.

Customer 239

Customer Product Management 239

Startup Professionals Musings

DECEMBER 18, 2021

Customers are people too, so customers tend to take their relationship with a brand personally. But how do you know if your brand is projecting warmth and competence to your customers? For loyal customers, a business has to first demonstrate genuine warmth, concern, and commitment. Brands are people first.

Customer 275

Customer Startup Social Media Holding Company 275

Startup Professionals Musings

AUGUST 24, 2022

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). Leaders and investors need to know if you have and are tapping into your key sources of relevant data, including web analytics, sales management data, and customer relationship management (CRM) software.

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Cost Acquisition Customer Sales Cycle 252

Startup Professionals Musings

DECEMBER 18, 2020

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

Customer 432

Customer Social Media Entrepreneur B2C 432

YoungUpstarts

OCTOBER 1, 2022

Prioritize the experiences of your prospective and existing customers. Consider these strategies to reduce friction points in the customer journey. The post How To Reduce Friction Points In The Customer Journey appeared first on Young Upstarts.

Customer 203

Customer 203

Steve Blank

APRIL 7, 2020

The classes are built on the Lean Startup methodology: Customer Discovery, Agile Engineering and the Business/Mission Model Canvas. So how do our students get out of the building to talk to customers to do Customer Discovery when they can’t get out of the building? Reminder: What’s the Point of Talking to Customers ?

Customer 408

Customer Business Model Startup Video 408

The Startup Magazine

DECEMBER 21, 2022

The internet is a great tool for business, transforming how companies interact with their customers and providing new channels to sell products, provide services, and make money. With that in mind, if you’re running an online business, you need to consider implementing customer verification best practices. Customer verification steps.

Customer 150

Customer Due Diligence Security Business Model 150

YoungUpstarts

AUGUST 3, 2021

In his new book, "Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results", customer strategy expert Brad Cleveland shows leaders, step by step, how to meet these new demands and win customer loyalty once and for all.

Cleveland 278

Cleveland Customer Demand Management 278

YoungUpstarts

SEPTEMBER 29, 2022

Catherine Mandungu offers a guide to creating a rewarding and comprehensive customer journey that positions your company for growth and scale. The post How To Design The Perfect Customer Journey To Scale Your Online Business appeared first on Young Upstarts.

Design 239

Design Customer 239

Startup Professionals Musings

MARCH 26, 2022

They do it because engaged customers become loyal advocates and buyers. It’s a dynamic customer environment out there. Motivate people, including your customers, to do something to improve your marketing today. Ask your customers and partners for ideas, try them all, measure results, and scale up the ones that work.

Customer 271

Customer Social Media Partner Marketing 271

Startup Professionals Musings

SEPTEMBER 25, 2020

The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.

Customer 332

Customer Agile Social Media Portfolio 332

YoungUpstarts

JUNE 11, 2021

Customer experience might have its roots in the origins of bartering and business, but it remains the most important aspect of commercial success in the digital age. The post Advice On How To Deliver Excellent Customer Experience appeared first on Young Upstarts.

Customer 279

Customer 279