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What Is Customer Service?
YFS Magazine
JANUARY 15, 2020
Examine your systems and processes to ensure they are focused on providing what matters most to your customers. Customer Service Grow customer experience customer satisfaction
Customer Related Topics 
7 Keys To Active Listening For Real Customer Feedback
Startup Professionals Musings
JANUARY 29, 2020
Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. I doubt if any of these are really listening to their customers.
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6 Steps To Providing Exceptional Customer Experiences
Startup Professionals Musings
NOVEMBER 17, 2018
For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate.
4 Customer Decisive Moments That Your Startup Can Win
Startup Professionals Musings
FEBRUARY 3, 2020
Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This new world is all about empowered customers.
Key To Customer Satisfaction
YoungUpstarts
MARCH 18, 2020
Every company strives to sustain and improve their customer satisfaction levels. Ensuring that customer satisfaction levels are high wins over a customer’s loyalty for a longer period. Different types of metrics are used to rate customer satisfaction.
How Modern Companies Have Redefined Customer Support
Startup Professionals Musings
JUNE 5, 2019
Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. One bad customer experience will kill not only one customer, but many future ones, who hear the message via social media and friends.
Customer, customer, customer.
deal architect
DECEMBER 7, 2014
Most authors hate to use a word repeatedly in a sentence, or a page. Few editors allow it. But till Sadagopan pointed it out in his Amazon review of the book, SAP Nation, I did not realize the editors and. Industry Commentary
7 Key Strategies To Ensure Long-Term Customer Growth
Startup Professionals Musings
JANUARY 11, 2020
They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends.
8 Keys To Delivering Exceptional Customer Experiences
Startup Professionals Musings
AUGUST 16, 2019
Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers.
Machine Learning Is Your Secret Weapon For Customer Acquisition
YoungUpstarts
MARCH 19, 2020
If you’re looking for a strategy to get ahead when it comes to customer acquisition, machine learning can be your secret weapon. Machine learning is the AI focal point for your customer relationship management (CRM) tool and can be the key to boosting your customer acquisition.
How To Survive The Loss Of A Main Customer
YoungUpstarts
JANUARY 10, 2020
In the early stages, it isn’t uncommon for businesses to bank their earnings on a handful of customers (or sometimes, just one). This is especially true for startups, which operate on the basis of customer traction to solidify expectations with investors or lending institutions.
4 Strategies To Ramp Up The Total Customer Experience
Startup Professionals Musings
JUNE 12, 2019
Much has been written recently about the requirement to focus today on the total customer experience, as a competitive edge or even for survival. You want that customer to be delighted by the overall experience, rather than remember the many steps and the pain.
Customers and Causality
Grasshopper Herder
APRIL 29, 2014
When looking for product/market fit, we start with the customer. Everything starts and ends with the customer. Customer Development Lean Startups Product/Market Fit customer segmentation product/market fit That''s the "market" part of product/market fit.
When Customers Make You Smarter
Steve Blank
DECEMBER 2, 2013
We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. But the big payoff came when their discussions with medical device customers revealed an entirely new way to think about pricing —potentially tripling their revenue.
10 Key Principles To Drive Customer Decisions Today
Startup Professionals Musings
MARCH 16, 2019
Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. No matter how certain you are that your solution perfectly matches customer needs, you will be wrong. Emotions drive customer decision-making.
How To Measure Customer Love
YFS Magazine
JUNE 28, 2017
Prioritizing something “fuzzy” like customer love is often viewed as a nice-to-have because ROI is too vague. Customer Service Grow customer experience customer love customer success customer success software
8 New Ways To Focus On Customers For Trust And Profit
Startup Professionals Musings
JANUARY 5, 2020
As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Rethink every process from a customer perspective.
7 Rules for Providing Exceptional Customer Service
Startup Professionals Musings
JANUARY 27, 2017
Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. Staff all customer interactions with experienced people.
Customer Service Can Kill Your Customer’s Experience
Startup Professionals Musings
MAY 28, 2017
With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Company finds customers based on interests. Technology must improve the customer experience.
5 Strategies To Thrive In Customer-Driven Disruption
Startup Professionals Musings
OCTOBER 25, 2019
I’m more convinced that technology merely enables disruption, and changing customer interests and needs really causes it. Other companies keep the focus on their customers, and seem to thrive on disruption, much less survive. Customers don’t wait today.
How Asking Works: A Crash Course in Customer Discovery Questions
Grasshopper Herder
MAY 21, 2019
Learning how questions actually work can give you fresh insight into the customer discovery process. The post How Asking Works: A Crash Course in Customer Discovery Questions appeared first on GrasshopperHerder.com. Interviewing strangers is a science as much as an art.
4 Questions Critical To Strong Customer Support
YFS Magazine
SEPTEMBER 20, 2017
The power of customer relationships shouldn't be underestimated, especially if you value customer loyalty, positive reviews and word-of-mouth advertising. Customer Service Grow customer experience customer satisfaction customer success
7 Groups Of Difficult Customers Test Every Business
Startup Professionals Musings
DECEMBER 15, 2017
Have you ever noticed that some of your business owner friends get all the bad customers, and yours all seem fairly reasonable? I’m always amazed that, in my role as a business advisor, bad customers somehow seem to gang up on certain businesses.
How Today’s Full Customer Buying Journey Is Critical
Startup Professionals Musings
SEPTEMBER 9, 2018
In today’s totally interconnected world with its abundance of information, choices, and marketing, how your customers buy has drastically changed. Think about how much Starbucks customers have changed what you need to consider to sell a cup of coffee.
4 Tech-Savvy Ways To Improve Your Customer Experience
YFS Magazine
NOVEMBER 20, 2019
To stay competitive, you need the latest tools and technologies to create a responsive and relevant customer experience. Customer Service Grow customer experience technology
6 Ways To Create Experiences That Customers Crave
Startup Professionals Musings
OCTOBER 22, 2016
For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate.
Customer Development in a Diagram
Steve Blank
DECEMBER 12, 2012
Filed under: Customer Development. Customer DevelopmentThanks to: Alexis Finch, Sketchnotes / UX Research Consultant @agentfin.
9 Transaction Models Shape Your Customer Experience
Startup Professionals Musings
DECEMBER 2, 2016
In my role as a business advisor, I often see well-meaning entrepreneurs try to be everything to everyone, which results in many things done poorly, and few totally delighted customers. Aggregators delight customers by offering a vast array of products or services under the same experience.
7 Tips For Success With Today’s Demanding Customers
Startup Professionals Musings
JANUARY 24, 2018
In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. I summarize here my interpretation of his key points: Take heed of serious next generation customer expectations.
Market to Your Ideal Customer
The Startup Magazine
FEBRUARY 14, 2020
Customers and clients have shifted the way they view who they want to purchase from quite a bit from previous years. Implementing techniques to improve engagement helps you find that ideal customer. Ideal Customer Engagement.
7 Lessons From Airbnb and Uber On Customer Values
Startup Professionals Musings
MARCH 8, 2019
Many notable recent successes, including Airbnb and Uber, have done it by finding disruptive customers, with essentially no new technology. They seek customers willing to decouple from accepted buying models, or are actively looking for a better total experience.
Customer Satisfaction Surveys Tips For Small Businesses
YoungUpstarts
OCTOBER 3, 2017
If you own a small business, conducting a customer satisfaction survey is an important part of running the business. It measures the degree of your customer’s satisfaction or dissatisfaction with your products and services. Have an Objective for your Customer Satisfaction Survey.
How To Build A Customer-First Culture In 4 Steps
YoungUpstarts
SEPTEMBER 11, 2019
Small business owners know establishing personal connections with customers is critical for growth. One of the best ways for a small business to differentiate itself from the competition is to build a strong customer-first culture. Cultivating customer-centricity.
Customer Centric Trumps Customer Service Every Time
Startup Professionals Musings
NOVEMBER 7, 2011
Most then add customer service at the rollout, but very few really understand what it means to be truly customer centric, and even fewer really achieve it. Customer centricity is far more than providing excellent customer service, although that’s a step in the right direction.
World Consumer Rights Day: 5 Ways To Do Right By Your Customers
YFS Magazine
MARCH 12, 2020
Here are five simple and smart ways to show your customers you respect their rights and value their business 365 days a year. Customer Service Grow customer experience customer rights
4 Categories of B2B Customers
Grasshopper Herder
OCTOBER 7, 2014
It’s hard to keep tab of sales when we’re talking to customers. Customer Development Sales b2b sales B2B startups founders with limited sales experience have trouble with qualifying leads.
The Customer Centricity Debate: Who Is Your Real Customer?
Brandanew
DECEMBER 4, 2017
Many of us tend to believe that our businesses or brands exist to meet the needs of customers that we serve. Customers are people who use or need your products/services. The customer centricity debate wants you to put them at the heart of your work. Who is your real customer?
How Do I Know When I’m Done with Customer Discovery?
Grasshopper Herder
MARCH 13, 2019
Is the customer discovery process one of your pain points? The post How Do I Know When I’m Done with Customer Discovery? Customer Development Lean Startup User Experience & Research Customer Segmentation & Personas Generative Market Research Hypothesis Driven Development lean startupFind out how many interviews you should do, how often, and how to process the information quickly so you can move on to your build in no time.
7 Strategies For Anticipating Future Customer Trends
Startup Professionals Musings
FEBRUARY 16, 2018
The market is changing so fast these days, and if you are not planning a solution today for tomorrow’s customers, you may be setting yourself up for failure and don’t even realize it. In addition, most advanced CRM systems will help you analyze your specific customers for directional behavior.
How To Change Your Customer Message From Push To Pull
Startup Professionals Musings
NOVEMBER 28, 2018
Traditional marketing says you have to “push” your message out to customers, over and over again, to get you remembered. A more effective approach in today’s Internet and interactive culture is to use “pull” technology to bring customers and clients to your story.
Customer Appreciation Ideas To Keep Existing Customers Happy
YoungUpstarts
JANUARY 30, 2019
Most business owners are aware that no matter what industry you’re in it’s your clients/customers that ultimately determine your success. More than giving great products and services, brands must do more to let their customers know they really appreciate their business.
Transform Negative Customer Feedback Into Positive Results
YFS Magazine
APRIL 21, 2017
Customer feedback provides you with the data you need to win back customers, increase lifetime value and improve your product or service. Customer Service Grow customer experience customer feedback marketing negative reviews online reputation online reviews
5 Tips To Deal With Negative Customer Reviews
YFS Magazine
DECEMBER 12, 2019
Customer Service Grow customer experience negative reviews online reviews reputation managementIf you think that negative reviews are dangerous, you’re right. However, if you think every negative review is a lost battle, there's good news.
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