Customer Related Topics 
YoungUpstarts
DECEMBER 12, 2022
Janelle Barlow shares a few tips on how to manage online complaints from dissatisfied customers that can destroy a company's reputation. The post Skillfully Manage Online Attacks From Dissatisfied Customers appeared first on Young Upstarts.
YoungUpstarts
DECEMBER 6, 2022
Think customer first. Begin with what your customers want and what you want your target audience to do, then plan your action. The post Think Outside-In: Customer First appeared first on Young Upstarts.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
YoungUpstarts
DECEMBER 26, 2022
Are you just starting and looking to obtain your first 100 customers? A business is a hobby until you receive your first 100 customers. The post How To Get Your First 100 Customers appeared first on Young Upstarts. Others customer acquisition
Startup Professionals Musings
JULY 16, 2022
We are living in a new generation of business, where customers drive the experience, and highly engaged employees are required to keep up with customer expectations. business leadership customer experience D.
Startup Professionals Musings
OCTOBER 24, 2022
Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days. I doubt if any of these are really listening to their customers. It’s easy to focus first on selling, and to treat all customer input as objections to be overcome.
YoungUpstarts
JANUARY 18, 2023
The goal of customer analytics is to understand customers better and make data-driven decisions that improve the customer experience. The post Customer Data Analysis: Why Is This Important For Businesses? Others customer analytics data analysis
YoungUpstarts
JUNE 10, 2021
Creating unique customer experiences sets you apart, signaling to customers that they’re appreciated and essential to shaping the success of your business. The post Customer Experience-Based Business Models Lead To Greater Customer Loyalty appeared first on Young Upstarts.
Startup Professionals Musings
AUGUST 14, 2021
With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Company finds customers based on interests. Technology must improve the customer experience.
Startup Professionals Musings
NOVEMBER 20, 2022
As a startup advisor, I see too many entrepreneurs get distracted by technology or their favorite cause, and then wonder why they can’t find an investor, attract customers, or build a long-term business. Customers now put big value on experience, social impact, empowerment, and feedback.
YoungUpstarts
FEBRUARY 17, 2022
A customer-centric approach will positively impact your business and profits. Applying these principles to improve your customer support and your customers’ satisfaction with your company and product. Professionalisms customer service customer service management Mike MacPherson
Startup Professionals Musings
DECEMBER 23, 2020
Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.
Startup Professionals Musings
OCTOBER 30, 2022
Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This new world is all about empowered customers.
Startup Professionals Musings
DECEMBER 13, 2020
Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Your competition is global, so today’s customers are demanding world-class service. Tie customer experience to all compensation and recognition.
deal architect
DECEMBER 7, 2014
Most authors hate to use a word repeatedly in a sentence, or a page. Few editors allow it. But till Sadagopan pointed it out in his Amazon review of the book, SAP Nation, I did not realize the editors and. Industry Commentary
YoungUpstarts
OCTOBER 1, 2022
Prioritize the experiences of your prospective and existing customers. Consider these strategies to reduce friction points in the customer journey. The post How To Reduce Friction Points In The Customer Journey appeared first on Young Upstarts.
Startup Professionals Musings
JULY 10, 2021
In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. I summarize here my interpretation of his key points: Take heed of serious next generation customer expectations.
The Startup Magazine
DECEMBER 13, 2022
For your SME to be successful, information must flow freely from your customers to the person most able to help them. Effective external communication can mean the difference between happy customers who come back and customers who look for help elsewhere.
Startup Professionals Musings
SEPTEMBER 16, 2020
For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate.
The Startup Magazine
JANUARY 20, 2022
Though it appears that customers factor-in points like pricing, quality, quantity, and brand of a product or service while purchasing, they often take these decisions emotionally. The price a customer pays for a commodity is not just in monetary value. Customer Success.
Startup Professionals Musings
DECEMBER 25, 2021
Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. No matter how certain you are that your solution perfectly matches customer needs, you will be wrong. Emotions drive customer decision-making.
Startup Professionals Musings
JANUARY 8, 2021
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. Know your customers intimately.
Startup Professionals Musings
APRIL 14, 2021
Yet, these days, I am seeing overwhelming evidence that customer buying decisions, especially with consumers, are often based on emotional and psychological factors , including passions from others, your experience, and social relationships. Highlight benevolence to customers and society.
Startup Professionals Musings
MAY 9, 2022
Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers.
Startup Professionals Musings
DECEMBER 22, 2021
As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers.
Startup Professionals Musings
JUNE 23, 2021
Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. I assure you that even one or two employees with bad attitudes or lack of customer attention can override the best efforts of everyone else.
YoungUpstarts
AUGUST 3, 2021
In his new book, "Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results", customer strategy expert Brad Cleveland shows leaders, step by step, how to meet these new demands and win customer loyalty once and for all.
The Startup Magazine
DECEMBER 21, 2022
The internet is a great tool for business, transforming how companies interact with their customers and providing new channels to sell products, provide services, and make money. What is customer verification? Essentially, verifying the customer is who they claim they are.
YoungUpstarts
SEPTEMBER 29, 2022
Catherine Mandungu offers a guide to creating a rewarding and comprehensive customer journey that positions your company for growth and scale. The post How To Design The Perfect Customer Journey To Scale Your Online Business appeared first on Young Upstarts.
Startup Professionals Musings
APRIL 2, 2022
Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business.
YoungUpstarts
SEPTEMBER 7, 2021
The idea behind customer retention is building brand loyalty. Here are some effective marketing strategies for customer retention for your business. . The post Effective Marketing Strategies For Customer Retention appeared first on Young Upstarts.
svpg
SEPTEMBER 12, 2022
An Empowered Product Team’s Pledge To Customers As a company moves from sales-driven feature teams to empowered product teams, there are some fairly significant changes to how the product teams need to interact with customers. Most of those changes are not directly visible to the customers, as they involve how product teams do their daily. The post Pledge To Customers appeared first on Silicon Valley Product Group.
Startup Professionals Musings
FEBRUARY 21, 2021
Most startups are happy to find any customer, and will hang on for dear life to every one. Every smart entrepreneur needs to realize that trying to treat every customer the same, with limited resources, may mean that you are treating them all poorly, or at least limiting your own growth.
YoungUpstarts
FEBRUARY 22, 2021
When you first launch your product to market, you are very much in a honeymoon phase with your customers. Luke Sheppard shares three tips to make the most of the honeymoon phase with your customers. The post Customer Engagement: Don’t Skip The Honeymoon!
deal architect
JANUARY 10, 2023
As part of the launch of the Business as Unusual book (click on badge on left to get to the Amazon page) by Thomas Saueressig and Peter Maier that we helped conduct interviews and research for, we will share excerpts. SAP Business as Unusual
YoungUpstarts
DECEMBER 28, 2020
Staying in touch with your customers is one of the most important aspects of a successful business. You need reliable lines of communication to get your message across and ensure your voice is heard, yet many brands struggle to keep in contact with their customers and suffer as a result.
Steve Blank
APRIL 7, 2020
The classes are built on the Lean Startup methodology: Customer Discovery, Agile Engineering and the Business/Mission Model Canvas. So how do our students get out of the building to talk to customers to do Customer Discovery when they can’t get out of the building?
Startup Professionals Musings
SEPTEMBER 25, 2020
The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose. What you say in your mission statement means nothing unless customers see you and your team living it every day. Highly focused customer segment targeting.
Startup Professionals Musings
MARCH 26, 2022
They do it because engaged customers become loyal advocates and buyers. It’s a dynamic customer environment out there. Motivate people, including your customers, to do something to improve your marketing today.
YoungUpstarts
DECEMBER 3, 2021
As businesses move into 2022, here's some advice for how they can bring back customers they have lost because of both external and internal communication misfires. The post Did Your Customers Disappear?
Startup Professionals Musings
DECEMBER 18, 2021
Customers are people too, so customers tend to take their relationship with a brand personally. But how do you know if your brand is projecting warmth and competence to your customers? Selling to loyal customers is 3 to 10 times cheaper than acquiring new customers.
YoungUpstarts
SEPTEMBER 15, 2021
If you have a large team or the budget to create a new one, then you might consider keeping all your customer support in-house. The post Customer Support – In House or Outsourced – What To Consider appeared first on Young Upstarts. Others customer service customer support
YoungUpstarts
AUGUST 19, 2021
Content management has a considerable influence on achieving a great customer experience. The post 4 Ways to Improve Content Management and Improve Customer Experience appeared first on Young Upstarts. Others content management customer experience
YoungUpstarts
JUNE 11, 2021
Customer experience might have its roots in the origins of bartering and business, but it remains the most important aspect of commercial success in the digital age. The post Advice On How To Deliver Excellent Customer Experience appeared first on Young Upstarts.
Expert insights. Personalized for you.
171 
Let's personalize your content