“Customer First” Healthcare
abovethecrowd.com
DECEMBER 18, 2017
A recent study of online physician reviews found that 96% of complaints relate to customer service, and only 4% to quality of care. From 2004 to 2014, the average payments for coinsurance rose 107% from $117 to $242. Today, 77% of consumers say they use online reviews as the first step in finding a new physician.
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