Remove 2018 Remove Operations Remove Software Improvement Remove Software Review
article thumbnail

“Customer First” Healthcare

abovethecrowd.com

A recent study of online physician reviews found that 96% of complaints relate to customer service, and only 4% to quality of care. healthcare system does not operate as a free marketplace with the type of open-competition that we often associate with capitalism. Likewise Walmart operates Care Clinic in many of its stores.