Advisory Board Agile Differentiation Social Network 
YoungUpstarts
JANUARY 17, 2016
We are in the midst of great change and many businesses of all shapes and sizes are figuring out how they can implement the right social customer service strategy to meet the ever changing expectations of this increasingly powerful generation. Old school customer service rules haven’t changed.
Startup Lessons Learned
JUNE 22, 2009
Each has its own iterative process: customer development and agile development respectively. Ive spoken in some detail about a specific pivot that we went through at IMVU , when we decided to abandon the instant messaging add-on concept, and switch to a standalone instant messaging network. Heres what it looked like. Great post Eric.
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