Advisory Board Customer Operations SCRUM 
www.vccafe.com
MARCH 11, 2013
Steve Blank on Lean Customer Development. Customer service. Google Custom Search Engine. Customer Relationship Management. great web customer acquisition tutorials. customer retention, churn reduction, lifetime value. free/cheap web customer relationship mgmt software. Codeacademy. Steve Blank.
Startup Lessons Learned
JULY 29, 2009
Unfortunately, customers hated that initial product. Unfortunately, we made two critically flawed assumptions: that customers would primarily consume first-party assets that we shipped to them on CD and that they would tend to congregate in a relatively uniform way. How likely will customers ultimately use that feature?
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