Continuous Deployment Customer Dividend Software Developers 
Startup Lessons Learned
JULY 2, 2009
When customers are affected, try to have someone who experienced the customer problem first-hand, like the customer service rep who took the calls from angry customers. Furthermore, I think most of what you are suggesting is applicable in companies/ industries that are not software development.
Startup Lessons Learned
JANUARY 28, 2009
Its an essential discipline of good software development, especially in startups. They have a product that has a moderate number of customers. Its well done, looks professional, and the customers that use it like it a lot. Only pay for benefits to customers. Heres a company I met with recently.
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