Always Right: Five Risks You Must Take With Your Customers
YoungUpstarts
DECEMBER 9, 2013
“Getting personal” doesn’t mean that you need to become your customers’ best friend — simply that you need to get engaged in their experience and show them that they matter, that you understand their needs. Yes, it’s true that customers aren’t always convenient. Risk keeping the lines of communication open.
170 
Let's personalize your content