How to listen to customers, and not just the loud people
Startup Lessons Learned
SEPTEMBER 14, 2008
Lessons Learned by Eric Ries Sunday, September 14, 2008 How to listen to customers, and not just the loud people Frequency is more important than talking to the "right" customers, especially early on. This was 2004, and we had never even heard of MySpace, let alone had any understanding of social networking.
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