The cardinal sin of community management
Startup Lessons Learned
SEPTEMBER 11, 2009
When IMVU instigated a policy of banning users from voicing their thoughts, however, even more damage was done to the company's reputation in the eyes of many. People felt themselves to be subject to censorship, a perception that continues to this day. I'm one of the older users not in age but time on IMVU, May 2006 join date.
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