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How to listen to customers, and not just the loud people

Startup Lessons Learned

Establish a customer advisory board. Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ► 2009 (88) ► December (4) Continuous deployment for mission-critical applica. Create a members-only forum where only qualified customers (perhaps, paying customers) can post.

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Case Study: Using an LOI to get customer feedback on a minimum.

Startup Lessons Learned

Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ▼ 2009 (88) ► December (4) Continuous deployment for mission-critical applica. We walked them through what we thought would be the major application of our product. Most people were quite receptive and encouraging.