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[Review] The Lean Startup

YoungUpstarts

Through rapid experimentation, short product development cycles, and rigorous measurements of the right metrics, they can ascertain what customers really want. Such direct experiences allows one to test critical “leap-of-faith” assumptions about what customers like and dislike.

Lean 193
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Making Friends With Millennials: Evolving The Customer Service Story

YoungUpstarts

How they think and feel; their sense of community; and their appetite to share their opinions are all creating new paradigms for how any business, regardless of size, connects with its customers. According to our research, millennials ardently avoid calling customer service. Old school customer service rules haven’t changed.

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