The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service
YoungUpstarts
FEBRUARY 19, 2015
By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. This is not about pouring money into customer service training. One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean.
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