The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service
YoungUpstarts
FEBRUARY 19, 2015
Yet for many reasons — not the least of which is how tough it is to get thousands of employees aligned in both understanding and behavior — we fail. Your Service, I deploy a proven methodology for helping big organizations (many of them with thousands of employees) make this powerful cultural shift. Sometimes spectacularly.
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