Remove Community Remove Government Remove Lean Remove Software Improvement
article thumbnail

“Customer First” Healthcare

abovethecrowd.com

David Goldhill, in his enlightening book Catastrophic Care , declared: “…a guiding principle of any reform should be to put the consumer, not the insurer or the government, at the center of the system. Some members of the “urgent care” community are intelligently rebranding their services as “convenient care.”