article thumbnail

Paul Herdsman Of NICE Global: The Benefits Of Utilizing Nearshore Outsourcing For Your Business

YoungUpstarts

Everything from customer service, technical support, to back office operations are able to be outsourced as a way to reduce costs, keep up with the evolving consumer expectations, and drive a faster return on investment. Examples of this for businesses in the United States would be countries such as Mexico, Brazil, Costa Rica, or Jamaica.

Offshore 165
article thumbnail

Scaling is Hard, Case Study: TripAdvisor

Seeing Both Sides

I remember last year settling into the booth of a café deep in the rainforest in Costa Rica and looking up to see a placard on the table begging for a positive TripAdvisor review. I first met Steve when he was VP of Engineering at Centerline software, a software development tools startup, and I was a junior in college.