Remove Customer Remove Employee Remove Mauritius Remove Sales
article thumbnail

Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. We love receiving great customer service. The trick, of course, is developing a customer service team that has the skills to provide such an overwhelming reaction amongst your customers.

Maldives 100
article thumbnail

The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. Yet for many reasons — not the least of which is how tough it is to get thousands of employees aligned in both understanding and behavior — we fail. Colleagues are customers too. Big mistake.

Mauritius 100