The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service
YoungUpstarts
FEBRUARY 19, 2015
By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. In a super-connected global economy, a company is only as good as its reputation for service. This is not about pouring money into customer service training. Colleagues are customers too.
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