“Customer First” Healthcare
abovethecrowd.com
DECEMBER 18, 2017
David Goldhill, in his enlightening book Catastrophic Care , declared: “…a guiding principle of any reform should be to put the consumer, not the insurer or the government, at the center of the system. Today, 77% of consumers say they use online reviews as the first step in finding a new physician. Do they conduct surveys?
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