Customer Service Lessons for Entrepreneurs from United Airlines
Small Business Force
MAY 21, 2017
And finally, just last week they charged a returning serviceman from Afghanistan $200 because his checked duffel bag was overweight. “Come fly the friendly skies” has been, off and on since 1965, a United company theme and advertising tagline. Come fly the friendly skies? Customer service can’t just be a slogan.
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