Chatbots vs. Live Chat: The Questions You Should Ask
ConversionXL
OCTOBER 16, 2018
A single 15-second delay may not impact the customer experience significantly, but the aggregate delay—15 seconds for each response in each interaction across every representative—can add up to longer wait times and higher staffing requirements. Chatbots respond instantly, 24 hours a day, 7 days a week.
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