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Chatbots vs. Live Chat: The Questions You Should Ask

ConversionXL

Currently, chatbots rely on one of two technologies: Command-based chatbots that answer a limited set of questions. Then they’re really going to regret the five minutes spent describing their recent holiday to Jamaica. AI-based chatbots that answer more ambiguous queries. Chatbots respond instantly, 24 hours a day, 7 days a week.

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