Chatbots vs. Live Chat: The Questions You Should Ask
ConversionXL
OCTOBER 16, 2018
Currently, chatbots rely on one of two technologies: Command-based chatbots that answer a limited set of questions. A text-based chatbot helps guide beauty product consumers through a series of questions about their hair, such as “Do you ever use heat on your hair?” AI-based chatbots that answer more ambiguous queries. Madison Reed.
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