Can You Really Overhaul A Nation’s Customer Service Culture?
YoungUpstarts
OCTOBER 11, 2012
By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. Companies whose cultures aren’t built around the ability and the willingness — no, the eagerness — to delight the customer won’t survive. It’s not a campaign slogan that gets splashed across the wall.
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